Classic Collision of Alpharetta

Great communication. Somewhat overly so; email, txt and phone. One mode would have been sufficient.

All did a great job. I will definitely promote and come back when needed.

Paint color does not match exactly.

VERY HAPPY WITH THE WHOLE PROCESS FROM START TO FINISH YOU STAYED IN TOUCH WITH YOUR DAILY EMAILS ON THE PROGRESS OF MY CHEVY CRUSE I DID NOT EXPECT THAT SERVICE YOU HAVE A GREAT PERSON AT YOUR RECEPTIONST DESK. I THANK CHRIS AND BEN FOR YOUR GREAT SERVICE ALSO ENTERPRISE WERE A 10 IAN THE DRIVER CLASSIC WAS A 10 AND YOU WILL GET MY REFERRALS

In a word - exceptional.

Thank you, it looks great! One thing I requested was a small bottle of the touch up paint. I don't see it in the car. is it something I can pick up?

Great communication - excellent job - friendly and great attention to detail

A very positive experience! I was kept informed throughout the entire process by Braxton and Megan. I will recommend Classic Collision to my friends. Thank you!

Paul the geico man is so bomb diggity. He even fixed the little stripes my Mazda. He was super patient with me as well. All of yalls workers are extremely well mannered and good at their job. Thank you!

Amazing service! Will recommend to anyone needing car service/repair !!!

Avery was very helpful nice and very professional!

I was more than impressed with the entire operation at classic collision. From the moment I walked in the door the staff was prompt, courteous and kind. I was helped immediately- my time was honored as just as important as theirs. In my situation I had encountered two other companies who had performed poor quality work leaving my jeep in subpar condition. Classic collision got it back to perfect shape- can't say enough good things about these folks- top professionals from the head of the business all the way through. Rare. Amy O

Very satisfied with the service we received at Classic Collision Ben took great care of our car, kept us informed and was pleasant to work with. Thank you!

Thank you Marco, for great service.

Owner was great

The work looks amazing. Only better than the work is the customer service - Lauren, Megan, Daniel (enterprise), paul (Geico), the other Paul, Marco... They made the process so painless. This is a well-oiled machine. The processes and handoffs are seamless!!! It is evident classic collision thought it through and they thought about it with the customer in mind. Thanks!!!

Really appreciate Megan and the lead male on my car. Both were exceptional. The lead male even helped to take out the car seats of my rental vehicle and placed them back In my car. Exceptional customer service.

Prompt feed back and going extra mile to resolve payment issues with third party . Chris did an excellent follwup.

I was unhappy with the communication through out the entire process. Text alerts were generic and always got sent to me after closing. So I had to wilt around all day just to find out my car was not ready and you all were closed. I did receive a voicemail letting me know my truck was still in paint approaching the estimated return date. I do feel my car took way longer than normal, was in the shop for almost two weeks. I was satisfied with the results however, very very dissatisfied with customer service and also very dissatisfied with my rental experience. Britney told me someone would be at the shop this last Saturday to pick up my truck and also return my rental car, she said someone would be there until 12 noon. No one was at the front desk when I arrived at 11 and even when my husband arrived before that. The door was locked. I did get ahold of Britney and she said she was in Chalreston and would contact who was supposed to be at the front desk. She told me to leave the rental car keys in the front flower pot which I did. When I finally heard back from enterprise today to make sure my rental was closed out, they were unaware of any of this and had to go retrieve the rental car keys from the front flower pot. Luckily they were still there and not damaged from the rain. Also, Britney told me she would call me today, to make sure everything was ok, since I picked up my car over the weekend and no one was there. She NEVER did and that is very unprofessional and unacceptable. Britney also promised they would take care of the additional insurance I purchased from Enterprise and take it out of my deductible (which I already paid) and also promised a gift card. None of this has happened. Again, I will have to call to make sure this is taken care of. I can tell you this- if my insurance did not recommend you (Geico) I would have not chosen your facility. Not only will I never return, I will also be letting Geico know of my extreme dissatisfaction. Best regards, Katy Mercer ****-****-xxxx

Great service from your company. Much appreciated.