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Body Shop Review Summary

5 star 427 reviews 83%
4 star 29 reviews 6%
3 star 16 reviews 3%
2 star 11 reviews 2%
1 star 33 reviews 6%
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(All Vehicle Makes)
Andrew J.
Vehicle Make : Infiniti
5 out of 5
2/1/2018
Excellent service!!!
Geoff C.
Vehicle Make : Mazda
4 out of 5
2/1/2018
Steve Batts is outstanding. Give the man a raise. I have 5 cars & 3 teenage drivers. Bumps here and there. Every time Steve has been great. Got hit by maybe the worst insurance company ever. They made Steve’s job a total and complete pain in the donkey. How he maintained his cool I don’t know. Thank you Steve. You have earned my business.
Hortensia F.
Vehicle Make : Kia
5 out of 5
1/31/2018
I had an excellent experience and will definitely be returning the next time my car needs repairs. Thank you!!!
Willie P.
Vehicle Make : Ford
5 out of 5
1/30/2018
I was especially pleased to see that my car was vacuumed and detailed while in your care!
Karen S.
Vehicle Make : Mercedes
5 out of 5
1/24/2018
Great repair, good job and happy to have my vehicle looking new again.
Maria C.
Vehicle Make : Nissan
5 out of 5
1/17/2018
Everyone was great!
Ruth O.
Vehicle Make : Volkswagen
5 out of 5
1/13/2018
The amount of time it took for my repair seemed excessive but the work was well done and Ali kept me well-informed.
Eleanor L.
Vehicle Make : Buick
5 out of 5
1/11/2018
Finished the job early with complete friendly and professional customer service! Score 10 for all employees!
Inez A.
Vehicle Make : Toyota
4 out of 5
12/27/2017
I appreciated the attention to detail by my coordinator. Mr. Batts was very thorough in inspecting the work as it progressed. The only things that could have been better were ****) submitting the reservation for a rental car more comparable to the sized car that was being repaired and 2) the repair completion date was extended at least three times. This created a difficulty because I have to request time from work to get to the location before closing. Different from most, I would rather have been told two weeks in the beginning and called once the repairs were truly completed, especially since I still would have 24 hours to pick up the vehicle. Beyond those two things, I remain a satisfied customer and would return and recommend Classic Collision to others.
David P.
Vehicle Make : Nissan
5 out of 5
12/25/2017
Very good experience.
Lloyd K.
Vehicle Make : Buick
5 out of 5
12/23/2017
The work was completed on time and my car looks like it did before the accident. The staff was very helpful and responsive. What more can I ask?
Preston P.
Vehicle Make : Honda
1 out of 5
12/20/2017
Completion date was pushed back twice for a total of ten days past original quote and when I called for inquiry my calls where not returned.
Frank M.
Vehicle Make : Dodge
5 out of 5
12/13/2017
Ali Hips was great on updates and her customer service! It took a few days longer than expected, but she was great every step of the way! And as far as the work, the bumper looks perfect! Thank you!
Mike W.
Vehicle Make : Audi
3 out of 5
12/12/2017
The estimate was actual. Steve was clear on what needs to be replaced, how long it would take, and that I wouldn't know anything was damaged when it was repaired. Every bit of that was true. Excellent Customer Service! I haven't said that in years!
Albert S.
Vehicle Make : Volkswagen
5 out of 5
12/11/2017
On time performance
Leo R.
Vehicle Make : BMW
4 out of 5
12/8/2017
Except for the fiasco of the lost BMW key everything was fine. Was just realived that someone found our key and returned it to possibly someone in management. The BMW looks great and thanks for somehow removing white paint from driver side bumper. Wouldn't hesitate to use Classic Collision if the need arose. Thanks Leo R
Robin B.
Vehicle Make : GMC
5 out of 5
11/30/2017
So impressed with Miss Paula’s handling of the work on my truck. Indeed, the work was well done, but but she was such a treat to deal with… She is an asset to your company…
Jennifer M.
Vehicle Make : Chevrolet
5 out of 5
11/25/2017
Steve went above and beyond! Thank you all!
Stephanie D.
Vehicle Make : Chrysler
4 out of 5
11/21/2017
I had a great experience. One minor thing - I asked for email updates on the status of my car. I did receive the automated messages but never heard from my rep unless I called directly.
Shabrica P.
Vehicle Make : Kia
5 out of 5
11/17/2017
Ali was amazing! Sweet and honest!!! Thanks a lot you guys helped me soooooo much. This was my first accident! I was clueless but Ali was informative and caring

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