Classic Collision of Buckhead

Excellent Staff Excellent service Couldn't be more happier

Jamie Nelson, and Ivan **** were very helpful throughout the entire process.

All went okay, but not ready when promised and was a potential problem., which was irritating, but not awful, and it pales in comparison with the real problems of this world today ....!

Very happy with the service and courteous staff. Highly appreciated the clarity in communications up to the deliver of my car.

Great Servicd and friendly staff!

Great Experience

Jamie was great. Work was completed quickly. Very satisfied.

Excellent communication about the status of my repairs and quality repairs to my car.

Jamie was great. She kept us updated on the car and got back k me right away every time I had a question. I also appreciated your office coordinating the rental car company for me

A deposit for a rental was taken which caused an inconvenience when I feel I should not be subject to any inconvience suds to me not being at fault for the accident. I am satisfied with the work done.

Jamie did a great job and exceeded our expectations. She was in communication with us and made the experience better. Well done.

Very professional service!

There are several safety items on GL that are in operatorable. There was 2 discussion with Micheal in regards to having Merz of Buckhead check out vehicle before road trip with clients. He stated if car was said ready, it would not need to be looked at. Within a hour after pickup and at beginning of trip, I found Distronics and other functions were not functioning. I called Micheal and relayed these issues and asked if vehicle was test driven as I asked to be checked out before this trip. It wasn't and this sloppiness of not checking this vehicle shows lack of professionalism with CC and how this repair was handled will be relayed to other Benz drivers and I know many. Bottom line-BS vendor, especially for what I had pushed to insurance adjuster to approve since Hamner has large account with them, It doesn't matter what was repaired, it's the way your customer leaves with the final impression that carries your reputation. FYI- I had to actually walk to back of lot beside car wash and find my vehicle and rode to front with driver, it shouldn't took over 30 min to get vehicle after payment, much less go find vehicle because staff was too busy to bring vehicle up front to deliver. Also no one walked vehicle with me, did alone myself. Once back in town, this GL will be brought to Merz of Buckhead, and any cost will be paid by CC to have vehicle 100% as it should have been. CC may have a lot of business, but continued sloppy repair and service will slowly move clients to other shops, bottom line less money in owners pocket and as a owner myself, it wouldn't like my company run as this one bit, I would be pissed as your customer is now!

jamie waz great keepingmeupdated

Very satisfied.

I am so impressed with Classic Collision. Not only great customer service and technical service, but I really appreciate that you use the latest technology to communicate. It made it so easy to email or text with Chelsea and Nic and that made the whole process really easy for me. I would definitely recommend Classic Collision.

well done- great communication. Jaime was awesome!

Jamie Nelson was incredibly professional and a joy to work with throughout the entire process. I've been visiting this location since 2005, and between Jamie and Marni, this experience was my favorite.

They told me my car would be ready at ****:30 today I went over there from work in the rain and in traffic leaving my job to be there on time I told the lady probably 10 times I would be there at ****:30 on the spot. I show up and they tell me my car is not ready so I have to leave in traffic and rain go back to work Park my rental again. Then wait until after 5 PM when they told me they would be there before 5 PM to deliver my car at work very inconvenient very poor service would not do business with again.

Perfect!