Classic Collision of Buckhead

The girl that works at the front desk was awesome! I never heard from the guy Mike Moush. He seemed nice when I gave him the key to my car. I like the text updates they give you about what's going on with your repair!

Great experience. Helpful employees. I would come back.

They did a great job. They were fast and friendly. Would go back

I was satisfied with the communication between myself and Jennifer. However, when I picked up my car a **** Barbour jacket 150 was missing from the back seat. I was told that CC assumes no liability for stolen items, however, with employees knowing this they know that there is no repurcussion soft stealing out of a customers car. To solve this issue , I recommend CC inspection of the car prior to turning it over and requiring customers to take anything of value. This way CC can still assume no liability but have a check in place. It is also sad that someone would steal something out of a car when that same person is paying their salary.

I had an amazing experience with classic collision. Customer satisfaction guaranteed.

Nice people. Great service. Thank you!

I was very pleased with my experience at Classic Collison! I worked with Ryan and he was very nice and communicated well about the repair of my car. I would recommend you all to anybody that I know! Thank you for doing a great job on my car!

The women at the desk as you come in were so nice and helpful, smart and great at their job. I say "women" because over the course of time, there were several who took care of me, all very good at giving great service. I was very happy with the repair of my car. Thank you!

Amazing service all around. Great to have my car back like new

All employees have shown great concern and great enthusiasm in the 3 repairs to my 99 Acura; two since Christmas '15. I have recommended Classic Collision to others who might want a top notch repair, completed as promised , and about as effort free for this client as can be imagined. The Acura has been excellently and artistically repaired. Best Kudos to Pasha, wizard of Bondo, Jaime Schultz, cordial, knowledgeable, confidence builder, friendly, caring and charming Sierra, and Marnee whose performance with phone, computer, in and out traffic, visitors, and clients is a wonder to behold. Flowers in the lobby a nice touch. David S

Classic Collision has repaired my car twice, and both times the work has been incredible! My car looks like a new one. They are very thorough from the time you begin your process until it is finished! Jennifer handled my repairs and she was wonderful! Always available to answer any questions and address your concerns!!!! Thanks Classic Collision for a wonderful job!!!!

The car looks amazing.... The paint job and everything looks fabulous thank you!

In one word disaster. Painting not done well (painted over hair , scratches on the surface , detailing not done the first time after reporting this buffing done very poorly) overall very possible corner was cut to wrap up the work.

I would have preferred classic calling me when first brought in. I went 3 days and called. I was told someone should have called me. Car looks great

Nick Dima was very good to work with and kept me updated on the progress. I appreciate that and found myself not having to reach out for updates. Great job!

Jamie Nelson is awesome and very attentive. I couldn't have asked for anyone better to assist me. The woman at the reception's desk(I'm sorry I can't remember her name) is also awesome. The very good energy she and Jamie have eased my tension at having to deal with having my car in for repairs.

While I understand that Classic Collisions Buckhead is a very busy shop; I expected better communication. Most of the time I had to call to check on the status of my repair. They also told me they could provide a leak test, and that was not the truth. They instead sent my vehicle to a dealer for repairs without asking me about it.

I used classic collision upon the recommendation of Geico as part of their auto repair express program. Rashaun was great and made sure that all the work was completed correctly and patiently answered my questions. I was pleased with the actual work done on my car and the speed in which it was completed. However, Tamara, while continually ensuring me that she was providing excellent customer service, was not in fact providing excellent customer service. From the initial appointment, to follow up phone calls and returns to the shop, she had a condescending and dismissive attitude with me. For example: She called about noon to tell me my car would likely be ready that day and assured me that she would call me when my car was ready. So, I stayed late at work so I could pick up on my way home - never heard from her. Fast forward to 5:45 pm and find out that they called and texted my husband an hour earlier (who was not involved in the process & I gave classic/geico/tamara all my correct phone number which they had previously used exclusively) to pick up the car. By that time, I was unable to make it to the shop by 6 pm and called to tell Tamara and again got the exasperated "Well, when can you pick it up, then?" When I went to pick up my car the next day, I was told "Your car was ready yesterday." I get that the system probably switched the phone numbers, etc. and that stuff happens all the time. What I don't appreciate is receiving an attitude for Classic Collision's mistake. All of my interactions with her had a similar tone. I don't think that asking, very limited, questions about the process should result in that type of customer service.

Worst service ever.

Jamie & Mike were very attentive to my needs. I really appreciate there assistance.