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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 246 reviews 76%
4 star 21 reviews 6%
3 star 10 reviews 3%
2 star 17 reviews 5%
1 star 31 reviews 10%
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(All Vehicle Makes)
Katherine O.
Vehicle Make : Toyota
5 out of 5
7/26/2017
Thank you so much for reparing my car. I had a great experience.
Misty H.
Vehicle Make : Mazda
5 out of 5
7/25/2017
All good. Would liked to have a little more communication to understand status when there was additional work required. Otherwise. Great job.
Kathryn D.
Vehicle Make : Ford
1 out of 5
7/19/2017
On my way home after picking up my car my tire pressure light came on, which I expressed concern about and was assured it would be looked at. Within 10 miles my tire blew almost causing me to be apart of ANOTHER accident. I called in the morning to express my upset and was told that when they saw what was causing my tire pressure light to be on didn't feel it was apart of my initial accident so due to the insurance not covering it didn't fix it. I have three problems with this. ****) I should have been notified that damage to my tire was found before being allowed to drive my car. This put me in danger and could have been avoided. 2) the necessary repairs to ensure my SAFTEY regardless of insurance coverage. 3) how someone intentionally withholds information that could prevent an accident is simply appalling. I will never recommend this location for repairs, upkeep, or even sales due to this.
Chantal D.
Vehicle Make : Audi
3 out of 5
7/18/2017
Haven't picked up the car yet.
Elizabeth K.
Vehicle Make : Hyundai
4 out of 5
7/17/2017
You're employee that handled my case was extremely helpful, kind, and provided great customer service.
Jaime T.
Vehicle Make : Kia
4 out of 5
7/15/2017
Nothing
Althea B.
Vehicle Make : Toyota
1 out of 5
7/13/2017
My vehicle was damaged on the City Chevrolet property over and above what I had inotially taken it in for for repair. The parking lot of this site is so overcrowded, creating hazardous comditions. This property is a high liability and a risk
Felicshea W.
Vehicle Make : Lexus
5 out of 5
7/12/2017
Prompt, professional, excellent customer service at all points. I will continue to use Rock Hendrick City Chevrolet as well as refer .
Alexandra E.
Vehicle Make : Nissan
5 out of 5
7/7/2017
Everyone is great and very friendly and accommodating. Curtis, Jonathan and Brandon. Will continue to use rick hendrick collision center.
Marcia C.
Vehicle Make : Nissan
5 out of 5
7/6/2017
My car looks amazing! Thank you so much to all who had took part in the repair process.
Liberty Speciality.
Vehicle Make : BMW
5 out of 5
7/6/2017
Fantastic work - great customer service .
Elizabeth W.
Vehicle Make : Lexus
1 out of 5
7/2/2017
The communication during the repair was very poor. I picked up my car on a Thursday and will be bringing it back in the beginning of the week because I am not satisfied. There is constant rattling when driven over 35-40 miles per hour.
Fred L.
Vehicle Make : Lexus
3 out of 5
6/30/2017
Work was great but turn around time i feel was too long .
Berhane M.
Vehicle Make : Toyota
5 out of 5
6/26/2017
Veru very good job done. I appriciate you keep it up
Margaret H.
Vehicle Make : Honda
5 out of 5
6/25/2017
Everything was perfect.
Shara O.
Vehicle Make : Mazda
5 out of 5
6/24/2017
Great service provided by Brandon and Johnathan. Very happy with service, results, customer service and how they managed it with my insurance
Amanda J.
Vehicle Make : Hyundai
5 out of 5
6/22/2017
Fast, friendly service. My repair looks great !
Bruce L.
Vehicle Make : GMC
5 out of 5
6/22/2017
Get Cutis Martin a cubicle so he can have more private conversations with customers and work associates. Your waiting customers don't want to be hearing of other customers complications being discussed with Curtis. He does his best to keep it low volume, but the man deserves some privacy with his position...
Joe L.
Vehicle Make : Lexus
5 out of 5
6/21/2017
Jake was great. Service was excellent !!!
Todd F.
Vehicle Make : Chevrolet
5 out of 5
6/17/2017
Jake did a nice job making sure repair done to like new standards.

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