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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 336 reviews 72%
4 star 49 reviews 11%
3 star 14 reviews 3%
2 star 29 reviews 6%
1 star 36 reviews 8%
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(All Vehicle Makes)
Britnee R.
Vehicle Make : Mercedes
4 out of 5
5/16/2018
They stayed in touch with me the whole time and accommodated to my crazy work schedule. Helped with the rental company and looked up numbers for me to call
Robert And.
Vehicle Make : Lexus
5 out of 5
5/14/2018
Excellent. Very much appreciated the periodic updates on the repairs. Would not recommend Sawyer Towing .
Narasimhan J.
Vehicle Make : Lexus
5 out of 5
5/14/2018
Mr. Randall and his associates Particularly Ms. Brinda Took care of me very well And treated me well. Keep up. God bless. Jaggi
William L.
Vehicle Make : Mercedes
5 out of 5
5/12/2018
Awesome and thank you for the help
Kim H.
Vehicle Make : Land Rover
2 out of 5
5/11/2018
The experience was great with one small exception. When the car was finished and you were waiting for the insurance co to approve an additional repair you didn’t give me an update. The daily updates are great but don’t skip a few days even if the update is no change. Overall everyone is terrif and having enterprise there on site makes the whole experience work.
Heidi S.
Vehicle Make : Mercedes
5 out of 5
5/10/2018
Super easy and efficient process!!!
Jamon N.
Vehicle Make : Lexus
5 out of 5
5/9/2018
Great Customer Service.
Andrea J.
Vehicle Make : Porsche
5 out of 5
5/8/2018
Dean and his team did an outstanding job. It took a while but he got it done as soon as he could. I can appreciate that.
Vincent A.
Vehicle Make : BMW
5 out of 5
5/8/2018
Everyone on the team was very responsive and attentive to my concerns. They were efficient and extremely easy to work with. They had my vehicle in and out in just a couple days.
Beverely H.
Vehicle Make : Mercedes
4 out of 5
5/8/2018
Randall was excellent to work with. He emailed me daily to keep me abreast of what was happening with my car and he was always available when I called. He has excellent social skills.
Casey S.
Vehicle Make : BMW
5 out of 5
5/7/2018
Randall was great
Matt W.
Vehicle Make : Lexus
5 out of 5
5/4/2018
Karen was great-she went out of her way to make sure I was completely taken care of throughout the process. Thanks!
Curt B.
Vehicle Make : Mercedes
5 out of 5
5/4/2018
Beat experience I have had with car repair
Nael D.
Vehicle Make : Lexus
5 out of 5
5/3/2018
all representatives I spoke with were polite, professional and helpful. KAREN was awesome. very helpful and patient.
Melissa M.
Vehicle Make : Mini Cooper
5 out of 5
5/2/2018
My car looks fabulous. The paint match is perfect, the crew buffed out an unrelated scratch and detailed the interior! I am so pleased! Randall was communicative throughout the process and very professional. Thanks for the attention to detail!!!
Sarah M.
Vehicle Make : Acura
5 out of 5
5/2/2018
I'm delighted with the work, and Rick was a pleasure to work with!! I also appreciated how clean the car was when I got it back; I think a lot of the Hendrick brand and only go to Hendrick's locations because the service is so consistent.
Ryan M.
Vehicle Make : BMW
5 out of 5
4/30/2018
The crew there is amazing.
Stacey M.
Vehicle Make : BMW
5 out of 5
4/30/2018
I worked with Chet on the bumper repair on my 335i. I couldn't be more satisfied. He made sure I was updated along the way by email, call & text - this made the process easy & painless. He took great care of us! We will continue to be a HAPPY customer of Hendrick Auto. Thanks a bunch! Stacey M
Erin P.
Vehicle Make : Lexus
5 out of 5
4/29/2018
Rick was hands on the entire time. So helpful and always ready to call me back. The easiest collision repair service out there. Thank you !
Shannon And.
Vehicle Make : BMW
4 out of 5
4/28/2018
The repairs took much longer than expected with very little communication or understanding why. The explanations were always vague and there never seemed to be any sense of urgency. Even until the last day when the car was being washed there was still no commutation. I had to call to find or my car could be picked up that day. When I picked up my car my service advisor didn’t even walk out to say thank you or offer any apologies for the delays.

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