Susan S.
Vehicle Make : Lexus
The whole experience from start to finish was very professional. Phone calls were answered promptly and all involved were courteous and helpful . I trust Hendricks auto repair completely. Thank you Susan S
Natalie M.
Vehicle Make : BMW
I would prefer not to be contacted. The repair work looks great but the front rim was not taken care of, someone is coming by to take care of it. I wish that all of the repairs were completed before I picked up the car.
Joshua B.
Vehicle Make : Mercedes
The car was not complete upon pick-up, the door handle was not painted. They fixed the door handle, so I picked the car up- only to learn the window is not properly working, the back rim still has damage due to the accident, and the air stem was not changed- but charged for it...
Donald T.
Vehicle Make : Lexus
The updates on progress of repairs were helpful. The calls were always courteous and professional.
Steve P.
Vehicle Make : Lexus
Everything was fantastic. Joe was great and we loved getting the daily status emails on where the car was at in repair.
Gene A.
Vehicle Make : BMW
They were very attentive on keeping me updated on the status. However I took it there on Jan 2 and it was 20 days later before I got it back. Fortunately the accident was not my fault and the rental car was covered. Either way, it shouldn't take over 3 weeks to repair 3500 in damage. I still feel you did a comprehensive job
James M.
Vehicle Make : Lexus
Very efficient and professional staff. I was kept well informed of the progress of repairs by frequent and timely text message and email updates. I was also left with the very strong impression that my business and relationship with the Hendrick brand was highly valued by the staff and by the company. Great experience overall.
Reginald P.
Vehicle Make : Mercedes
There is a deep scratch in the top edge of my trunk that wasn't there even before the wreck. After spending 18,000 on repairs I'm not sure how you could've missed a scratch. Please call me for an app to bring it in to be fixed. Thank you!
Mrs Pugh
David C.
Vehicle Make : Lexus
The Electronic updates and phone calls were appreciated. Thank you.
Frank Michael.
Vehicle Make : BMW
Karen, our advisor, kept us well informed as to the status of the repair. She was very helpful and courteous to us. We appreciate her efforts. A job well done!
Latoya A.
Vehicle Make : Mercedes
The service here was amazing I received updates on my vehicle from start to finish and I will recommend Hendrick Collision to family and friends. Job well done!
Neill M.
Vehicle Make : Lexus
Joe was great to work with and a true professional. Timely and excellent service in every respect.
Tara I.
Vehicle Make : Jeep
The customer service was excellent, and I loved the communication with the email updates and phone calls!
Douglas A.
Vehicle Make : Lexus
Great service
Nicole B.
Vehicle Make : BMW
I appreciated the updates along the way and the details that were available when there was a delay. Working with Joe has been one of the easiest parts in dealing with my accident. Hendrix Luxury Collision is the only place I will let do work on my BMW.
An Trent.
Vehicle Make : Audi
Although there was a change in the initial turn around time to receive my car, I was constantly kept up to date with the service to my vehicle.
And, I was still deeply satisfied with the service when I receive it. Well done!
Susan B.
Vehicle Make : Infiniti
Karen was awesome. Thorough communications to ensure I had no questions or concerns on the work being performed
Vanette M.
Vehicle Make : BMW
My person Joe Faircloth was very friendly and knowledgeable and always let me know how my car was progressing by text or phone. I felt very good about having my car repaired at that location and I would like to say Thanks
Suly C.
Vehicle Make : Lexus
Great service, great helpful people!!
Thank you!
Dean M.
Vehicle Make : Mercedes
I felt as though I was not always kept informed about the progress and did not receive call backs when I called. I realize there were some insurance issues and days can be busy but a 3 day job became 9 which added significantly to our rental payment. I also called for an idea about when to plan on the car would be ready and did not receive a call back until late Monday.
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