John Harris Body Shop - Sumter

Everyone was very nice and I appreciate the text message so I knew what was going on

I was treated with respect and professionalism and that was very refreshing! They did everything that they said they would do and more. It was a pleasure to work with John Harris Body Shop. Thank you.

Thank you for the prompt repair

I was told it would take about 2 days. It took 9 days just to replace a bumper

They did an awesome job and my car looks perfect! A service.

Within35 miles after leaving your shop a low tire pressure indicator appeared for the tire you had replaced, and charged me a betterment for.

Great service! Couple of small concerns; took too long to schedule the repair...3 weeks. And second concern; stopped communication! I appreciated the text notifications up until the day my vehicle was supposed to be ready. The tests just stopped. I called only to be informed my vehicle would. It be ready until possibly the next day. The text states that I would receive a phone call first thing in the morning... it never arrived. I had to continue to call to find out about my vehicle. Your service was great at the start and just fizzled out! Follow through please!

Blake did an AWESOME job in keeping me informed of the entire process from start to finish!

It was my first body repair service in SC and love the updates viva text message and the service made me feel welcome.

I love this place. Everyone is so nice and friendly and very professional. I would recommend them to anyone!

From the start of the process to scheduling an appointment, it has been one of the most outstanding events of excellent customer service I've had. The replace of our from numerous to the paint was to our satisfaction and an astounding job!

I was more than satisfied with the work they did on my vehicle. My car looked brand new. I appreciate the constant communication with updates through text messages. They do great work and they keep you in the loop.

They made the whole process enjoyable. Blake was super duper nice and explained everything to me so I was comfortable with the process. They got the repair done a week sooner which is sick!

Thank you so much for your hard work! My car looks amazing. I am very satisfied and will recommend!!

Frustrating with the completion dates being pushed out 5 times. Also upon completion the interior of my car was filthy, and my back up camera doesn't work.

Finished look exceeded my expectations

Nicely done.

Excellent services & communication! Nice job on keeping me informed and updated as my car was repaired. Definitely recommend!

I love the text message feature for updates

The final product came out beautifully. I even notice that additional repairs to my vehicles paint were touched up which wasn't part of work order (rock chips on hood). I'm very pleased with the customer service experience it was excellent (Blake & Brenda). I was disappointed the first time I came to pick up my vehicle and the replaced parts paint color didn't match the rest of the vehicle, 13 Dec. In my initial walk through I specified I didn't want someone to try to blend the color but to use the manufacturers paint code to match perfectly. This wasn't done which led to another 14 days of a rental vehicle, $38/day. This is all billed to an insurance company, but ultimately its a charge that was unnecessary if the original instructions had been followed. Lastly, another disappointment was the final pick up when additional damage was done while in the care of the body shop. The manger (Tim, I believe) came out to verify. It is what it is, but my vehicle will have to go back in after the New Year for repair. Overall, it's been a series of unfortunate events. But, I'm confident that after the final repair work is completed my vehicle will look as it did prior to being hit, and that is what matters most.