Metro Collision Center

My vehicle was quickly and expertly repaired. All employees with whom I dealt were pleasant and helpful.

Metro did not inform us of the risk that the work would take longer than expected until the day that the car was due. When extra parts had to be ordered was when we should have been revised.

I emailed for help because my radio must be reset with a security code since the battery disconnected at some point during repair. I was told by the shop to check the manual or call the dealership. I checked the manual prior to asking the body shop for help and lived in another state when I purchased the vehicle. I have called three dealerships for help to no avail. I now must take a day off work to drive to a Honda dealer for help with a radio that worked until having body work done. This is a massive inconvenience.

I had a very good experience. they take care of me very well.

Terrific work. Car looks better than I thought it would.

Great service. The job was done professionally and quickly. The people are great to deal with and well informed.

Great job on the appearance of repairs of the damaged area. Time required to do the work (3 weeks) is questionable. I did not have a car during that time. I was told before I dropped the car off that it would be one week for completion of the job, the parts had been sourced, and were on site. Apparently one or more parts were not acceptable so had to be reordered. I'm wondering if the acceptability could not have been determined before I delivered the car. Another issue was the radio. It worked before the repairs but not after. I was told it was because welding was required so the battery was disconnected. In turn, that required the radio to be "reset" (?). I would have felt better if the issue had at least been addressed as to how to remedy the situation (other than "reset") if not fixed. While the radio was not part of the reason for or included in the original assessment for repairs, I would have paid extra to have it fixed if required. Finally, Polly did an exceptional job keeping me informed of the progress on the car. She appears to be very knowledgeable of her job. That and her apparent work ethic and efficiency would certainly be a tremendous asset to any company.

Excellent experience! I really appreciated the communication about the status of the job and expected completion. Polly is wonderful

Super friendly, VERY fast service! Employees really care about you and fixing your vehicle right and make it whole again! Would recommend them to any and everyone!

Thanks a lot to Polly for providing me with daily updates on the status of my car repair. And thank you to the people who fix my car and in a speedy manner. I appreciate it a lot.

Repairs were done correctly, but I asked to have installed a "Trailer hitch with heavy duty" for my truck instead of the regular "trailer hitch w/o heavy duty". I was told all along the process that it will be no problem, I was even given an estimate for it and that I will pay the difference. It was not until the moment when I pick up my truck that I noticed it was not done as promise. I left your center very disappointed.

Metro Collision did and excellent job repairing my vehicle. The paint looks very nice. Also Metro had great open communication and keep me up to date with what was going on with the repairs through the process. I definitely recommend Metro Collision to other customers.

Polly made the whole process as pleasent as possible considering my car was injured and had to be repaired. She even made the Rental car pick up and drop off go smoothly. She should get a nice Christmas bonus.

Next time I choose only metro collision

Excellent service!

Your customer service is excellent. The repair was done so well that I can't tell where the damage was. What really impressed me was the total detailing that was done! My car looks brand new!! I am so grateful and pleased. Thank you! Peggy H

The staff were very easy to work with, especially Polly. That made it a pleasant experience. I would recommend Metro to friends if they needed car repair.

Polly and Chris are the best. Not only was the repair completed ahead of time but they also took care of the rental car details for me. What a great team!

My car inside has a terrible paint odor inside the car. Have had to drive with the windows down since I picked it up Friday morning.

I would definitely recommend Metro Collision. The service and staff are excellent.