Metro Collision Center

Awesome customer service! The best, really liked the email updates

Metro collision did a great job,especially as things got done quicker than expected. I really appreciated as well that Polly get me updated with the status.

My Excursion looks good. Thank you for doing this difficult repair.

Very satisfied

Staff is great to work with. Communication is an A+!!!

Very smooth operation. I was fully informed throughout the repair period. Car looks great!

Thanks for all. You all are the best!

The work looks great and the coordination throughout the process with rent-a-car, insurance company, etc were super! Keep up the good work!

Everything went smoothly and finished up earlier than expected.

On Friday, Aug 11 at approximately 5:45 PM, I arrived to pick up my Ford Raptor SVT after being in the shop for exactly 10 business days. This was one additional business day late and an additional $650 of work that insurance had to pay. While this was frustrating, the most disappointing aspect of the service was the state that my truck was in when I picked it up. The truck was in a state of filth that included a thick film of dirt on the backseats and floor, a large oil stain down the center of the passenger seat, a trash bag covered in dirt in the backseat, wires hanging from the rear-view mirror that had failed to be reinserted, a film of white residue on the grill of the truck, dirt on some parts of the outside, among other things. The truck was far dirtier than I had left it and I left feeling that no one cared about the state of the vehicle. Clearly no one had checked the cleanliness of the vehicle. Words cannot describe how much I love my truck and after two weeks, the truck is in a worse state than it was when I dropped it off. I will be returning the truck on Monday morning. While I wanted to leave it there, I could not take the rental car over the weekend. I refuse to accept that I paid a deductible of $500 for a truck that is in a state that it is. I have already called USAA and informed of the situation, and I hope to resolve this on Monday.

Appreciated the constant status update. It was great. The car looks great!! Thank you

Everything went as smooth as possible.

You all are great! I always speak of you to friends highly. Thank you for your very courteous and thoughtful professionalism :)

Everyone I encountered was friendly and professional. I am completely satisfied with the repair. I am pleased that everything was done so quickly. Special thanks to Polly for keeping me advised of the process and progress.

New bumper looks good, Polly is great.

We were very happy with the service from start to finish.

The team at Metro Collision was attentive and supportive during the time that my car was being repaired at their location. I appreciated the daily update and explanation.

Polly is so friendly, she makes the experience so easy and takes the stress away. I appreciated the update emails. They completed all repairs in **** day! 3 days ahead of schedule. And everything looks great!

Completed on time with beautiful repair. Great shop

Kudos to all, Polly, Durell, Kevin, and Jonathan, your customer service was excellent! Thanks again, Tehani