Autobody Express - Bossier City

Give our thanks to the team.

It took 3-4 weeks to get my car back (which I know was in large part to insurance). The day I picked it up before even making it home the check engine light came on. I took it back the next day where they cleared the code, but when I asked why it was kicking up a code they said that they weren't sure just to drive it and see if it comes on again.

Luke is amazing! Him and his staff made this so easy for me!

People are friendly and job looked great!

My "new"!bumper looks perfect.

Car looks great. Great customer service. Thanks & those cookies are the best thing in the world.

Great customer service and daily updates on progress. Mathew L. At the ****,La store is the best of the best

I dropped it off just fine on the day we set. They gave me a projected Completion Date of Friday, 5/6/2016 by 4pm. I told them when I dropped my vehicle off, "DO NOT rush the work just to get it back to me by the 6th. I'd much rather have it done CORRECTLY, with NO issues, than have it back by the date projected, and it not be done properly." I made this clear MANY times over before I left. Throughout the repairs, I received a few "Update" emails about the status of my vehicle. Most just said "Your vehicle repair is on schedule". One said, it was "61% complete". Taylor Adams (the Rep that handled my vehicle with Auto Body Express) called me once to let me know they were working on it, and it was still projected to be completed on time. This was all well-&-good. Until, it came time for me to actually pick up my vehicle... The completion time was 4pm on 5/6/2016. At 4:05pm, I called them, because I hadn't heard from them yet and it was pick-up day. I had to leave a message for Taylor. At 4:30pm, he finally called me back and told me that my vehicle was ready and asked me could I make it there by 5pm. I live across town from their office, and I had to pick my husband up so he could come with me to drive the other vehicle back home. We rushed and made it there just after 5pm on Friday, 5/6/2016. They had my Armada washed and detailed; which was lovely. I'm VERY glad they did this, because it allowed me to confirm that they had, in fact, not fully fixed my vehicle! Part of the issue was the top of my driver side door was bent outward, causing no seal between the doorframe and door. Therefore, causing any water (from rain or washing) to soak my driver seat. I opened the door and felt my SOAKED SEAT, and asked Taylor to do the same; voicing my unhappiness that it was NOT fixed and they rushed to do an incomplete job when I specifically asked them NOT to do that! I then asked him to watch the top of the door while I closed it to confirm, also, that when it shut, it would "rattle". Of course, that's exactly what the door did, because it was not fixed! The Project Manager came out to look at my vehicle. He noted the issues not fixed as stated, and him and Taylor profusely apologized. He said we would have to leave it until the Technicians returned to repair it on Monday, or we could bring it back on Monday, 5/9/2016 for the repairs to be completed. I told him that it would be ridiculous for us to have to make 2 extra trips for THEIR mistake. He offered to pick up and drop off my vehicle from my husband's work. We agreed on this and set the time for pick-up and drop-off. I also confirmed with the Project Manager and Taylor that we weren't going to be "punished" in any way for driving our vehicle home for the weekend. I wanted to make sure there were not going to be any repercussions for taking it "off the lot" without it being fully fixed. They both assured us that there would not be. Monday morning, 5/9/2016, someone from Auto Body Express did pick up my vehicle, take it to be COMPLETELY repaired, then have it back to my husband's office before he got off of work that day. One week later, my husband noticed the main bolt that hold my driver's side door on was not screwed in at all! It was tightened only enough to keep the bolt on, not the door. Thankfully, the second bolt below it was screwed in properly. The initial quote for the services and repair to my vehicle was $4,300. It is expected for the completed price to probably go a wee bit higher than the quote. The finished amount was OVER $800 MORE than the quote, at $5,124.80. Yes, there were commendable services rendered during this ordeal. However, HALF of them would have been a mute point if they had done the promised, QUALITY work that should have been done in the first place! Therefore, it puts a "black mark" on the service in its entirety, because it shouldn't have had to have been offered to begin with. In this, the incompletion and lack of quality work shown, along with questionable billing, overshadows any actions taken by Auto Body Express to try to "make right" the situation.

you forgot to put the tailgate lockrod for my lock-n-roll bed cover in my truck. i will contact you monday morning to get it. otherwise,im satisfied with the job you did on my truck. thank you

You all performed an excellent job on my vehicle!

Great job. Very happy.

Taylor was a very good representative of Auto Body Express. Friendly, professional and positive. Thanks for the great service. Robert ****

I was told 4 times thst my car would be ready the following day. Texts stopped coming and I had to start calling.

I was very happy with the results. My car looks as if it had never been damaged. This is my 2nd time using AutoBody Express. Both times the results have been excellent. It takes a little longer than the estimated time. I think that would be my only suggestion for improvement--to give more accurate estimates of the time required so I can plan better.

Very pleased! Staff was very friendly and courteous! The job was completed quickly and very well done!

Wonderful experience!!! Very helpful staff!!!

Great job

Everyone is very professional and I was very pleased with my truck.... Matthew took very great care of my truck ... He rocks!!!!

Very pleased with your customer service. Taylor was very helpful and kept us informed on the status of our vehicle. If we need any bodywork done in the future, we will definately be back. We will also recommend you to others. Thank you!

Y'all made it very easy and did a great job.