Fix Auto ACAB Group

Everyone was great. Thank you.

I will like to say they did a amazing job on fixing my car and I would go back to them for anymore car repairs

Very polite and with perfection!!

Hello Alberto, I am overly disappointed in the manner in which FIX Auto has handled repairing my vehicle. Aside from the fact that you have continued to add additional costs to make the overall cost of repairing higher several times on repairs you referred to as “cosmetic “ today, Fix Auto has returned my car with what appears to be internal cosmetic damage. When I arrived to pick up my vehicle today, it was covered in so much dirt that I couldn’t even tell if the painting matched the rest of the vehicle. So I asked if they can wipe it clean it up so I can feel confident that at least the color was correct. Finally after waiting 15 min I get in my vehicle, and drive half a street and start to notice the damage present throughout the vehicle and so I return to the shop to let you know this is unacceptable. Here are the internal cosmetic defects/damage that was not before and needs to be fixed: · Inside front dash panels both driver side and passenger side covered in spots , smudges and indents of small scratches of what appears to be glue and white paint marks · Inside passenger and driver side wall panel that holds seat belt small indents, discoloration from again what appears to be paint spots · Big scratch on driver side window ( appears to be on the tint layer) · Scratch and indents on back passenger side window ( appears to be on the tint layer) It appears that your team was working on my vehicle with all the windows down as all the air conditioning vents, buttons and indents and even my front tan seat is practically discolored in gray heavy dirt. You claimed that your neighboring companies has no consideration for the dirt they create- this being said the client is not responsible to receive their vehicle in such a condition. Per our conversation today after you chose to rush me off promising that your boss said he will have a detail guy come to my house and replace the tints as well as clean the car. I am not confident that the defects are simply a spray and wipe issue therefore, I will call my insurance company tomorrow and ask them how I need to proceed as your job is not complete until you return my vehicle in the condition it was turned in. I regret trusting AAA in their referral to bring my car in to you. It was a misunderstanding that your shop was even a Mercury approved shop from the beginning and now I am dealing with this continued inconvenience Fix Auto has created while repairing my vehicle externally and failing to return it in the condition it was before internally. Now a couple days later you have contacted me offering to help and you have still not confirmed if your attempt at fixing this by sending a detail to my house on Friday will be complete. Standard customer service takes care of their customer within 24 hours. Sincerely disappointed, Lavinia C

Great customer service, Stephanie and Chris were very helpful.

I had a very pleasant interaction with the office and great experience and the truck repair work was awesome. The repair planner (John Sepulveda) was awesome. Very helpful and easy to talk to. I had a great experience and will go back again if I need their services in the future.

I was happy with the estimate and friendly employees.

Good work. Finished early. Pleasant office stsff

The personnel were so nice and helpful i want to thank all of them for thier greate job. Thank you so much Jozephina

great communication, always called to keep me updated on what was being repaired at the time. friendly

I am extremely pleased with the repair and the service. Everyone was very friendly and helpful. Communication was excellent and my car was ready in about half the time estimated. I could not be more pleased.

Kim was great! Greet customer service. Also appreciated the text messages on updates.

The car looks almost brand new. The repair took only 2 days. Amazing. Customer representatives are all very nice and supportive. I am completely satisfied. Thank you.

Customer care specialist was great. Keeped me informed and update with my repairs

Angela was excellent. She communicated with me and made sure I was taken care off. My car was finished 5 days earlier than expected! Great job for everyone involved.

Excellent service by Vivien & Steve. Thank You!

The repair went well. The only thing I want tell you is I went to your place to get the estimate and the pictures that you took were lost. After two weeks (14 to 15 days) I went to your place to get the estimate again. I think you should tell me sooner.

I give Fix Auto a 10 out of 10! The job was done right and quick, and the service & communications has been excellent! THANKS!

Great service

I found the staff and the updates on my auto repair. Formative and appreciative I found that the text updates on my auto repair were very informative and I appreciated them very much