Service King Marysville

Thank you for taking care of my Gracie Lou????

Staff was helpful. Cost to repair was very good and got car back as promised.

Done well and on time!

Thank you!!

Very nice job

Communication from the beginning was absent. The details are available on my yelp review. Found the break release broken off the base. Paper mat and service ID tag was left strewn in the car. All in all it was a very unprofessional experience.

We are satisfied with the work done. A little confusion with communication of when the car could be picked up. Fortunately it didn't cause any problems for us.

Great work. The car was very clean and looks like new!

Appreciate a job well done!

Absolutely overjoyed with the results. Could not be happier with service and quality. I was kept informed throughout the entire process.thank you for a job very well done!

Job was completed as scheduled. I like the texting feature which keeps you up to date on the progress to completion.

Great job

Good people

Communication between ServiceKing and myself was subpar throughout the entirety of my two-week repair experience. Initially, I set an appointment with the Mill Creek location and made sure to show up early so as to get my car's repairs started immediately. However, despite the early hour, I was told that they would not be able to start work on my vehicle that day due to a "large influx of towed vehicles". Instead, my car was sent to the Marysville branch. Once there, the estimate of a three-day turnaround was dramatically revised up to a ten-day turnaround, with an expected completion date of 9/22/17. I was told that I would be called if any delays came up and did not hear anything after 9/20. 9/22 came and went and I received no updates heading into the weekend. On Monday (9/25) afternoon, I called the Marysville branch to request a status update and was told that my car had just been finished. Additionally, Sean told me that it would be delivered to the Mill Creek location by 4:30 that day. Acting on that information, I went to the Mill Creek store roughly an hour later and was told that the car would in fact not be coming that day. Instead, it was scheduled to arrive the next morning. Beyond being a source of great personal frustration, these delays and failures to communicate have caused me additional financial burden. Based on the estimate given by ServiceKing, I elected to purchase rental car insurance from Enterprise for the rate of $14/day. As a direct result of the delays in getting my vehicle back beyond the two estimates I was given, I have been forced to pay for an extra 4 days of insurance that I should not have had to (9/23-9/26). Based on this experience, I do not anticipate doing business with your firm again.

It was my first experience & it was really a amazing.The staff is very friendly & courteous.I get my vehicle before deadline.The service advisor Mr.Sean Grant really update to me time to time.Great professional ethics.Good experience with Service King.Thanks to all the other team members who fix my vehicle.

Very pleased with the repair and the high level of customer service.

The fellas that worked on my jeep did an amazing job! They went above and boyons what they said they would do and my car looks brand new. Thanks!

Easy sign up process. Courteous customer service, good communication about starus of repair and its completion. It was like clockwork. You have a good arrangement with AllState and Enterprise which makes for a comfortable, hassle free customer experience. Good stuff!

They did a great job

Courteous in their explanations on what was involved with the process of my car repairs, excellent job matching my paint job. Updates were prompt and friendly. I am very pleased with my experience. Job was quickly done.