Autobody USA - Battle Creek

I came to Autobody after reviewing other auto body shops. When I came to Autobody to get an estimate the gentleman doing the estimate went over the car with me including talking about a tire that would need to be replaced. It was my understanding I could buy tires on my own or they could get me tires. He explained to me that only the tire damaged in the accident would be covered under my insurance however my car is four wheel drive and it would be unsafe to only replace that tire. He said I would at least need two new ones on the back. He never said that insurance depreciates the tire in preparation. While he was giving me the estimate I had two little rust spots in the back I asked if he could do something with and a black scatch on the front of the car I asked him if he could give me an estimate on since my car would be in the shop. He said that Autobody would just fix those and I didn't need an estimate. I offered to pay and the man who gave me the estimate said it was fine they would just fix those. When I picked up the car they were not fixed as promised. Also, getting tires on the car turned into a big production. The man that gave me the estimate went on vacation and then I was contacted by another gentleman who then told me my insurance would only partially cover the tire, it was nice someone thought to explain that to me after it was already days at the shop. I went by the shop and talked and said can you call and give me estimates on the four tires since the car is here? I never got a phone call or estimates. Then, I'm like do you want me to go buy tires and bring them to you and I never seemed to get a answer on what to do. So I went and bought the tires and brought them to Autobody to be told to take them back to Discount Tire and they would take my Jeep there. During this time when I am being asked about this expirence with co-workers and friends they couldn't believe how long my car was in the shop. they said the body shop they used got the parts and painted them and then they would have only need the car there for the body work. I realize this response is jumbled but it is hard to keep my train of thought. This was not a good expirence and I have, and would, advise againist using this shop.

Very professional and everything they said they did. They made my Ford look new again!! Ty

Thank You Very much for your outstanding service. Our car looks as good as new.

Robert, the manager, and his team went above and beyond with timely service and updates. Additionally, they touched up minor scratches, fixed a broken floor mat mount, vacuumed and cleaned my carpets and even washed my vehicle on their own dime. I was really impressed and would recommend them to all friends!

Thank you

Your staff is very knowledgeable ,and anwsered my questions completely, and in a timely manner. OUTSTANDING job done.

Great work took too long to get it done though. Also on the site it says complete and total wash/ vaccum they didnt do the trunk no big deal though just sayin but very friendly and a job well done

It looks wonderful. You all take wonderful care of vehicles. I appreciate the way you kept me informed of progress.

This was my first experience with AutoBody USA. I would highly recommend your body shop to others. Very professional and kept me informed of everything that they were doing. Never have had that before. Absolutely wonderful work and the lady at the desk was very helpful and thoughtful to me. Thank you all for driving me back to work and taking such good care of my auto.

GREAT JOB AND GREAT CARE.

I am very happy with the service. The vehicle was returned in the same condition it was in when I first bought it new from the dealer.

I felt WELL taken care of at every step. Thanks again for the transportation help

The car looks great.

Thank you for a job well done I am co completely satisfied

I was always updated and kept in the loop. The over all work was well done!

Thanks to all my guys at the shop.

You always do an outstanding job and I would highly recommend Autobody to family , friends and coworkers. Thank you so much

We love auto body USA They have always made us feel important and satisfief

This was my first time at autobody. The people were very polite. Service was excellent. I would definetly recommend them to everyone I know.

I was speechless when I picked up my truck and saw that it was as shiny as the day I bought it. Great work. Thanks.