Autobody USA - Westside

I appreciated being kept updated on progress and status of vehicle

Long story short the Mirror wasn't completed he did tell me if I wanted to bring it back they would fix it. But I have no time to do that. Also there is still a white scratch on my fender. That I did not say anything because it wasn't going to get me anywhere. The guy and girls were really polite and nice. If you want pictures of what I'm talking about let me know. If you have any question please call me.

The customer service & updates were great, & the actual work done on the vehicle was good, but it was returned to me very dirty. I thought the hood was all scratched up but it was actually dirt or some sort of dust. The lady at the desk when I picked it up said not to wash it in a car wash until June because they had to paint it but it could have been wiped off and cleaned up a bit. The mirror, the back seat and back bay were also covered with this dust. Maybe I'm being too picky, but someone told me it would be detailed and look really good when I picked it up so that's what I expected. Was a bit put off when it was dirty. The car was only a week old when I brought it in...

damage part of my car was not replace but was removed completely.

Everything appears to be great. The timeliness was much appreciated.

The service and work was excellent.

Everything looked amazing. I really appreciated the wash and vacuum as well! Thanks!

Nice job

Thank you for getting the replacement mirror in quickly and getting it replaced while I waited. Will recommend Autobody USA to others.

The staff was very friendly and I was well informed about the progress of the repair. The repair work was completed on time and who ever did the repair did a great job. My car looks great. My car was washed when I picked it up and someone even cleaned the inside including the floor mats. My compliments to your employees as well as your business.

Friendly, helpful people and the job was done earlier than expected!

The e-mails were cute, but because they were not accurate they were annoying. Steve kept me informed.

I was treated very nicely. The car was ready when promised and the job looks great.

Thank you for finding the right OEM part! The Color match was spot on! You even cleaned up the inside and washed my G6! Thank you for doing a great perfossional job!

although I haven't been able to completely inspect the vehicle I would have to say that I am quite pleased with the outcome.

We can't thank you enough for the GREAT SERVICE you gave us. Being informed on the progress and timely results is appreciated much. To all that we came in contact with we were treated the very best. Make sure to let everyone who worked on the Impala how much we appreciate the EXCELLENT job that was done. Sincerely, Jim and Beth Rose

I made an appointment with an AUTOBODY USA adjustor. When I arrived at the shop the adjustor invited me to come with him while he made an appraisal of the damage which had been done to my car. I appreciated the fact that he included me in the process. While I had looked at the damage by myself, I was not aware of all of the damage which had been done, nor how it would be repaired. He explained to me that my insurance company would approve the materials which would be used to correct the damage. Part of the damage which had been done was the right headlight was not broken, but it would not stay in place. He brought a large roll of tape and secured the headlight for me. He assured me that I would not be stopped by the police because of the headlight, if I did happen to be stopped I could show the appointment card and not be ticketed. At the end of his appraisal he made an appointment for me to bring my car back for repair the following week. I was also given a date when the repair would be completed. The day before work was to begin I received a call and an e-mail reminding me to leave my car the following day. Each day while the work was being done I received a phone call and an e-mail to inform me how long it would be before I could expect to have my car back. I am very pleased with the work which was done and my car was ready earlier than estimated. Ruth P

Best customer service! My first accident and had the nicest people helping me out. You have the best staff. Made this experience very easy and less stressful. Thank you so much!

very amazing customer service--pretty much perfect! Well done.

Excellent Service and quality of work