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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 143 reviews 77%
4 star 23 reviews 12%
3 star 4 reviews 2%
2 star 9 reviews 5%
1 star 7 reviews 4%
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(All Vehicle Makes)
Laura B.
Vehicle Make : GMC
5 out of 5
3/17/2018
Excellent experience!
Jennifer H.
Vehicle Make : Subaru
5 out of 5
3/11/2018
It was a big job, but Chris kept me updated with twice weekly updates throughout the entire process. Great customer service!
Jennifer F.
Vehicle Make : Nissan
1 out of 5
2/28/2018
My turn light doesnt work up front was all part of the repair. Should have been checked now I have to take time from worknto get it fixed again I'm disappointed
Robert N.
Vehicle Make : Chevrolet
5 out of 5
2/25/2018
It was a nice touch getting daily updates via email.
John O.
Vehicle Make : Honda
5 out of 5
2/24/2018
Very Professional - kept me informed of progress - repair work looks great - showed me pictures of damage - very happy with results
Chloe D.
Vehicle Make : Lexus
4 out of 5
2/24/2018
I was consistently updated by Chris at Carstar. He called me at least twice a week to give me updates and ask if I had any questions. If I called him with a question, he called me back within a couple hours. I was 100% impressed with the care to detail and communication.
Hope M.
Vehicle Make : Toyota
5 out of 5
2/5/2018
Thank you for the new bumper and the detailing after. It. Is beautiful.
Vicki W.
Vehicle Make : Toyota
5 out of 5
2/3/2018
While it took longer than Carstar originally expected, they kept us updated on the progress of the repair. They were great to work with.
Rebecca V.
Vehicle Make : Ford
5 out of 5
2/2/2018
My car looks like new again. Thank you so much for doing such a great job and finishing the work much faster than I anticipated!
Christian O.
Vehicle Make : Nissan
5 out of 5
2/2/2018
Communication throughout process. Completed early. Looks great!
Robert W.
Vehicle Make : Nissan
3 out of 5
1/29/2018
The only complaint I have is that I was told several time they would call me before noon the next day and I had to call in the afternoon because no one ever called.
Geraldine K.
Vehicle Make : BMW
3 out of 5
1/29/2018
Everyone bent over backwards in the area of customer srvice
Kevin D.
Vehicle Make : Ford
4 out of 5
1/28/2018
Thank you for making it right. The guy who did the wet sanding totally changed the game for me. Thank you again@
Sal P.
Vehicle Make : Ford
5 out of 5
1/26/2018
You have always done good work. Thank you.
Rachel H.
Vehicle Make : Mitsubishi
1 out of 5
1/22/2018
I think the work is beautiful, but it took a long time to get the car in, and longer to fix than I expected. Also, the week before the car was returned, I got a call saying it would be ready the next Tuesday or Wednesday, and I planned accordingly. However, it was not actually finished until 4PM on Thursday, and this caused some issues with my schedule.
Bari F.
Vehicle Make : Nissan
5 out of 5
1/19/2018
Very good service, car was nice and clean
Devon A.
Vehicle Make : Mazda
5 out of 5
1/18/2018
Everyone was so friendly and nice to work with. My only thing that might be room for improvement is making your Saturday hours public as we ended up there at 12:30, not knowing your hours.
Joseph H.
Vehicle Make : Lexus
5 out of 5
1/12/2018
Your services is awesome!
Meghan S.
Vehicle Make : Subaru
4 out of 5
1/9/2018
The repairs on the car look great! Everyone that I interacted with was friendly, helpful, and went over and above what I would consider acceptable customer service. Communication throughout the process was good. When I picked up my car, it was spotless both inside and out, which has not been my experience with other body shops. I would not hesitate to return (though I hope I don't have to!) and I will happily recommend your services to others!
Krystal O.
Vehicle Make : Acura
5 out of 5
12/21/2017
I’m very pleased with the work that was done to my car. I appreciate all the updates on my car status, I found it was very helpful .

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