Keenan Auto Body, an Abra Company - University City

Everyone is friendly and professional. I have been there twice for service and both experiences have been great. The technicians also do fabulous work and they never keep you waiting long. I rate my overall experience a "10". Karmella S

Very friendly and professional staff. The estimated date of completion was on time. They even vacuumed my junky car. I give their services an A.

Like the updates of the progress of the repairs

I appreciated being contacted on the status of the repair.

I was turned off by the approach of the 1st gentleman who asked me would I have a problem paying my 1000 deductible, I felt as though that was a stereo type, racist approach. I knew my deductible and not only that he told me what it was, when it was due (upon completion of the repairs) and what forms of payments were accepted (basically everything but cash) As a double minority (a black woman) I have experienced that behavior in my life several times and have never considered dealing with a business a second time afterwards. Just food for thought.

Kind and helpful reception team kept me informed throughout the process. Excellent workmanship. Thank you.

At the beginning of the process, I was more than satisfied with Keenan-their level of professionalism and commitment to ensuring I was kept abreast of the status of my repairs. I was kept up-to-date every other day and told when I dropped off my car on January 7, 2016 that it would most likely be ready to pick up on January 14, 2016 (seven days). On January 11, I received a phone call notifying my that my car was in the paint shop and would potentially be ready on Wednesday, January 13, but most likely still January 14-which was right on schedule with the estimated time I was initially given. On January 15, I received a voicemail notifying me that there had been a mistake and that my car had not actually been in the paint shop; they had been looking at another car when they made that call. I was told my car would probably be ready for pick up on Tuesday, January 19-which was already five more days I would need to keep the rental car. I did not receive any phone call on Tuesday, January 19 and my car was not ready. I received a phone call on Wednesday, January 20 at 3:45pm notifying me that my car was ready to be picked up. That moved my total repair days from seven to thirteen. I am more than understanding of mistakes, but what was supposed to cost me 98 for a rental car wound up costing me over 200. When you own a car, it is understood that there are costs you will incur, but the additional 120 could have been avoided if I had been given a better estimate of when my car repairs would be completed. I may have opted out of having a rental car and just taken other means of transportation to and from work. I worked with Keenan in the past and was completely satisfied with the repairs completed on my car. This experience, however, was disappointing.

The job was well done. The customer service was great, I only wish that I was told sooner that my car was repaired because I had to pay an extra day for a car rental.

They were very helpful and very nice

The service was excellent. The whole process was seem less. I would definitely recommend there service to anyone in need!

The entire staff at Keenan demonstrated excellent customer service. I would recommend them to anyone needing collision repairs. Five stars for them!!!

The folks at Keenan are friendly, helpful, and professional. It makes an unpleasant situation (not having your car for a week or so) easier to deal with. Thanks.

Very good service and timely return of vehicle. Thanks

Excellent work courteous service

They are awesome- they inform you at every step along the way- they are courteous and efficient.

The service was very satisfying. Our car was in and out with repairs completed in a very short time. We were so pleased with the repairs and the car wash. Our car looks brand new.

I was pleased with how I was taken care of the minute I walked into their business. I would like to commend Dan. He was such a pleasant person each time I spoke with him, in person or on the phone. I would recommend your business to anyone.

Wasn't expecting you guys to clean the inside. Thanks a lot! Great work and nothing but professionalism

My tires still losing air after I brought brand new tires and you guys replace my rim. Plus my baby car seat latch has been glue shut! I have to pop up my rear seat to pull out my seatbelt buckle. Cause you guys didn't put it back properly. I want all this resolve asap! I don't have time to be messing around.I haven't had time to check out all the work you guys done to my car but once I do... you will hear from me!!! Giving me a list if all the things you have done. i think it's total B.S! I will review everything.

I can't begin to express how extremely happy I am with the level of professionalism of service Keenan provided to and keeping me informed on the progress of repairs on a daily basis. The staff at Keenan is awesome.