Keenan Auto Body, an Abra Company - North Wales

Great job folks! Keep up the awesome work

excellent service and customer focus....

The staff were very professional and nice to deal with through this process. I have used your company in the past.

Great staff

Very Satisfied..

This is not a fair question. I am very pleased with the experience with Keenan, and will recommend you to everyone I know. Meg and the manager (Tom?) were outstanding in their customer service and very sympathetic to the reason I was there. That said, there were two hiccups: ****) Before I even dropped off my car to be repaired, I received a phone call from someone in the shop saying my repair was completed and I could pick up my car. 2) When I did pick up my car, the right rear door was out of alignment and had to be sent back into the shop twice to be corrected. This only delayed me about 30 minutes. Neither one of these was more than a small nuisance, and does not impact my opinion of your shop or staff. Although, I probably will caution people to carefully inspect their car when they pick it up, relaying this experience. Bottom line, I would give you a 95 out of 100. Meg did a great job managing my expectations and keeping us informed, all with an excellent attitude. Tom exuded customer service and made me feel very comfortable entrusting my wife's car to your care. I knew he would deliver on his initial promise that I would be satisfied with the repair. And, even with the minor issue with the door, he was immediately apologetic and made sure the issue was corrected immediately. He also reminded me several times during my inspection that should I discover any issues after I get the car home that he would make it right. I hope these comments are helpful and that you will relay my satisfaction to Meg and Tom.

Excel a ant service car looks like new

I didn't get my car back until a month after my accident. I kept getting told it would be by the end of the week, and then it would be another week, and then another week. Apparently getting parts took forever?! And then, when I picked up my car, there were three new scratches in the doors. Keenan has said that they will fix then for me, but this means more time with my car in the shop. AND, this should never have happened! I am not happy at all.

Left tail light is out again. I'm wondering if accident may have caused a short of some sort.

Car was fixed, clean and the entire process was smooth and easy. Thank you!

The team provided very quick service and very professional! No complaints with the work done to the car,they kept me up to date with the process and were very friendly.

They were a pleasure to deal with and kept me updated along the way. The work done was great! I would not hesitate to use them again.

Thanks for doing such a great job so quickly! The car looks terrific!

Driver door does not close properly. It was not realigned.

Great job. terrific service!! Thank you.

I was impressed with how up to date I was kept while my car was being repaired.Leonard was a pleasure to work with. Very curtious and informative.

Thanks for the updates and completing the work on schedule.

Good, communication was strong and pleasant service

I just contacted Meg stating my thankfulness for their fine service. The office staff was great as well as shop people. My Escape seems to be working well although I haven't had much time to drive it since I picked it up yesterday. However, if "something" wasn't right, I am certain you would be right there to repair it. Thank you again for making what was not a pleasant experience (my first car accident ever and I am an old lady!)as pleasant as it could be. You are good people. In my experience in other areas, good service people are hard to find.

Great job, short amount of time with rental. Great to have my car back nicely fixed. Thank you.