Abra Auto Body Repair of America - Newport Pike

Service and communications provided by ABRA Staff members was exceptionally gracious and efficient. Particular customer care was provided TC and Patty. Their concerns and compassion for the customer was extremely comforting, given the facts that dealing with the emotions of a stolen vehicle is usually unprecedented for any individual. Thank you kindly for a wonderful team.

I received an outstanding service starting with setting up an appointment to the person that reviewed my car damage and being the same person to had over my keys after car was done. She was very clear in walking me through step by step on the process. I would definitely take my car back if I ever need another repair I will ask specifically for her. Forgot her name but will never forget the face. Thank you!

Awesome job and customer service! This is my second visit over the last 5 years or so. It was an easy painless experience with great customer service. Keep up the great work.

Great service w extremely competent and friendly staff

Perfect as always

Good Work...

The staff was great and helped us every step of the way. Could not have been more pleased with there customer care and responsiveness...

I was surprised by your customer service! The updates along the way were helpful and much appreciated! We've been working with contractors lately and getting responses from them is frustrating. Working with you was quite refreshing! Thank you!

When my car was in an accident I called around to a few other places, not knowing of ABRA, fortunately they never called me back and I was able to find ABRA. The process of getting my car fixed was so easy! The staff and Patti kept me up to date with every detail during the process and even followed up after I picked up my car to make sure I was happy. I didn't have to do anything, Just drop off and pick up, they really took the burden of dealing with the insurance company off of me. I would definitely recommend ABRA.

You guys are amazing!! Our Toyota turned out great keep up the great work you guys do . Thank you!

Awesome!

Everything good

A couple things I asked for an estimate to have my windshield repaired while my car was in for autobody work. The auto body work was covered by an insurance claim while the windshield was a self pay. They told me they would contact glass company for the estimate. When they called to say the car was done I had never heard from the glass company nor was the windshield replaced. So my car wasn't done. I called myself and had the work done. Which I feel should have been communicated when I originally took the car in. Although I was kept updated on the status of my repair at no time was I given a date it would be ready. While I was on vacation my car repair was then completed on Monday. I called Tues to say I was in vacation and I could pick it up Thursday at which time I was told that they could not keep the car and I'd need to make arrangements to pick it up. Again this was never communicated to me prior to having any of the work done and I had to return from my vacation to pick up my car. I will never recommend your company to anyone. Terrible communication and awful experience

Work was done quickly and staff was very pleasant

Autumn sand the gang were fantastic. Great service, professional and timely. Couldn't be happier.

Autumn and Patty were informative and kind. An assest to your business!

Very happy

I was in awe of how knowledgeable the young lady was about cars. When I had to fix a scratch on my bumper, that wasn't covered by insurance, well I paniced a little. I only had to pay 100. The job looked amazing! I couldn't believe it was the same car bumper. Thanks Abra! PS. Shoutout to the ladies. The Boss was a lady too! You don't see this much in the automotive service. I think it's a plus.

This was truly an awesome exoerience ! I loved the staff and those adorable text messages of status!! It was so easy with Abra being associated to Enterprise Car rental- it was simplistic and annextraordinary customer experience. O jope to not need body repair ( atleast gor my car) in the future- but if I do I would not hesitate to use Abra again and I would cerainly recvommend you! Thanks !!! PS: the vlean, fresh car at pick up was an added kindness and joy to this whole experience . GO YOU ????????????

I liked the text message updates