Lehman's Garage, an Abra Co. - Chaska

Complete professionalism throughout with everyone I dealt with.

I was truly impress with Lehman's Garage from start to finish. You guys are a class act. Keep up the good work. I have already referred you to several friends and co-workers.

One day into driving our repaired vehicle, it seems like the workmanship of this repair is very good. I have great reservations about recommending your company to others due to the complete lack of communication as the repair wrapped up. We understand that delays happen. We received our car a full week later than estimated. What was maddening was the only way we found out what was going on was for US to call your offices. We received the information at those times but in the lead up to receiving the vehicle we experienced the following... Wednesday - original estimated completion. No communication. Friday - we called. Found out the work was not completed but would be on Tuesday. Tuesday - no communication. I called. Found out the car may be ready pending arrival of parts from Toyota. Agreed to speak at 2pm. I called and found out the parts hadn't arrived. Wednesday - no communication. Turns out Toyota delivered the wrong part but no one called with an update until I called Thursday morning. Correct part arrived. I had to call later in the day to push for delivery of the car by end of business. I picked it up at 5:15p Thursday. We don't need to be informed during the agreed upon repair period how things are going but when things start to change after that, we need to know something in timely manner; initiated by your reps. We realize this is a hellishly busy time for you but someone always picked up and knew what was going on so it stands to reason if a process was in place those calls could have come from your shop. Either you have an employee(s) who don't naturally communicate well and/or you don't have an established process for a scenario that probably happens from time to time. I'd give you two thumbs up if the communication process matched the repair work. The fact of the matter is that there are probably shops that do repair work at a similar level but work with their customers more reliably. Sort this major issue out and you'd probably own auto service in the region. For the time being however, we can't give you that vote of confidence.

We already spoke with someone about buffing out the marks in the paint on the fender and they are going to take care of it for us.

The car looks terrific and runs well. It took a long time to repair but they helped out with a rental car which was appreciated