Kenneth W.
Vehicle Make : Honda
People seemed to care that the customer leaves satisfied.
Trecia H.
Vehicle Make : Nissan
Abra did a wonderful job. They kept me informed and my car was so clean when I picked it up.
Andy B.
Vehicle Make : Honda
Good communication and fast turnaround
Jay C.
Vehicle Make : Hyundai
It was quick and seamless.
**** P.
Vehicle Make : Honda
car looked better than new. Thanks
Mae B.
Vehicle Make : Chevrolet
Thanks for you guys fix my car. Will you guys god bless all.
Kristin D.
Vehicle Make : Nissan
This was the easiest car repair I've ever had. They made everything simple and I my car repairs were very well done.
Regina A.
Vehicle Make : Ford
You were all so efficient. You got my part in 3 business days, you called and painted the mirror and I arrived all on the same day that it took you less than 30 minutes to install. Wow--very impressed and I would highly recommend you to anyone needing services that you provide. Thanks a million!
Janice .
Vehicle Make : Jeep
I was very satisfied with the customer care that I got from Abra. Superior customer care. I will recommend to all my friends.
Melody J.
Vehicle Make : Nissan
Your team did a great job of fixing my car and painting it . Thank you
Sandra D.
Vehicle Make : Jeep
I feel like I was not given a truthful answer on when my jeep was ready for pick up
Choua V.
Vehicle Make : Toyota
Great work! Been a client for a long time. Best place to get my car fixed.
Nataya C.
Vehicle Make : Volkswagen
Please don't contact me. I was very unhappy with the amount of time it took for you to fix my car. I am also unhappy about your lack of communication to me about the process. I was the initiator of the majority of contact regarding my car. Just shy of 4weeks ID a very long time to be without a car, especially after being told it would only take 11-14 days. I'm trying to be nice, but I am not interested in being harassed to repeat this statement.
Joan H.
Vehicle Make : Hyundai
Thanks for the great job you did with my car. It looks fantastic.
Betsy M.
Vehicle Make : Mazda
Great job!
**** B.
Vehicle Make : Ford
A couple things to note:
-Expected repair length was 5 days, ended up being 20 days. Was told it would be much quicker to send the vehicle to Milwaukee, but that was not the case. I understand there were parts on back order, but a heads up before handing my car over wouldve been nice. Ended up spending over 150 on Ubers because a car rental was not possible through State Farm and I thought it would not take that long to finish.
-Rear passenger glass quarter panel replace with tinted panel, while the other was still non-tinted. Was not tinted before.
-Interior overhead panel piece not properly replaced. Fell off while driving.
Christopher R.
Vehicle Make : Dodge
I was totally shocked to enter my car and see that it was fully cleaned on the inside. Almost as if they detailed my car for just fixing one tire. I am very impressed with this level of service.
Kelly R.
Vehicle Make : Honda
I have already spoke to the GM about the problems and concerns I had while my car was being repaired.
Long story short, I know that Abra does a great job and has always provided me with a quality product, which is why I keep coming back. In the future Abra should try to meet or exceed the customers expectations instead of completely not meeting them. Better communication is also important. At times I felt like I was being lied too or "pushed" around because no one wanted to tell me what was really going on. There were several occasions where I spoke to different reps and the story and reasoning behind what I was being told was not consistent. It is always better to be up front with your customers and tell them the truth, then to sugar coat what is actually going on during the repair.
Anne R.
Vehicle Make : Chrysler
Tools left in car. The rear headliner sags. Front passenger seatbelt no longer retracts. Underside of the hood left disassembled. Rattle in the right front passenger door. Completely shoddy work!
Timothy F.
Vehicle Make : Volvo
Excellent service and when a small chip was found right after pick up ,
Steve the district manager promptly responded and is making arrangements to fix. Everyone was friendly and professional.
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