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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 217 reviews 79%
4 star 34 reviews 12%
3 star 3 reviews 1%
2 star 10 reviews 4%
1 star 12 reviews 4%
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(All Vehicle Makes)
Jo Ellen.
Vehicle Make : Toyota
4 out of 5
10/7/2016
I had a very positive experience. Some areas such as car shopping, car repair, it is a drawback to be a female with limited auto experience. With Richard Karr they could not have been more helpful. Thank you for your courtesy.
Magdalena C.
Vehicle Make : Mercedes
5 out of 5
9/17/2016
To whom it may concern: Howard is awesome! I was really concerned about the repairs and**** went above and beyond to make sure I was completely happy with the repairs. Even post delivery I had some questions and**** was just great. Thanks for a job well done! Also, thanks for the outstanding customer service. I appreciate ya'll. Magdalena C
Pat H.
Vehicle Make : Lexus
2 out of 5
9/16/2016
The car looks great. Getting information about when it could be picked up was very frustrating.
Robert Y.
Vehicle Make : Chevrolet
5 out of 5
9/3/2016
GREAT WORK! They kept me in the loop, via text messaging, on the progress/status of my vehicle's repair.
Arlettia S.
Vehicle Make : Volvo
1 out of 5
8/24/2016
The cowl that attaches to the bottom of the bumper has a gap on each side. It was not like that prior to the repair. My passenger side mirror is no attaches to my window securely. It was not like that prior to having it repaired. I am going to be in Waco tomorrow and am bringing it by for them to look at. Thanks
Carolina P.
Vehicle Make : Dodge
5 out of 5
8/5/2016
Mr.Howard and the rest of the staff really insured our satisfaction and strived to meet our every need. I'm very satisfied with the work and how quick out was doings. I really appreciated the daily progress updates. I love the work this team delivered. My van looks new again.
Jimmy M.
Vehicle Make : Nissan
4 out of 5
7/27/2016
My apologies to**** for being Soo frustrated with him.
Joe A.
Vehicle Make : Chevrolet
2 out of 5
7/12/2016
All the work seemed half done join closer inspection.
Donald S.
Vehicle Make : Lincoln
3 out of 5
7/8/2016
Car seems to be driving good. Just took a little longer than expected but I realize it was difficult obtaining some of the parts.
Pat C.
Vehicle Make : Buick
5 out of 5
6/30/2016
Your Employees in the collision department : Kyle and**** did excellent job of helping me. Appreciate them calling Enterprise- car rental to come to your location to pick me up. Thanks again for your service
Ronnie W.
Vehicle Make : Toyota
4 out of 5
6/14/2016
You all repaired a pickup for me in 2007 I think it was and I was very pleased with the result and this is why I came back this time. Howard and Kyle were most helpful and courteous which is rare these days. The car was just perfect I could not find a flaw anywhere. My only concern will be the resale of the car. Thanks again for the service!
Racheal C.
Vehicle Make : Ford
5 out of 5
6/14/2016
Y'all did a excellent job. Thank you very much for all y'alls hard work.
Sara D.
Vehicle Make : Nissan
5 out of 5
5/28/2016
This was my second experience with Richard Karr Collision. Both times I have had excellent service and the workmanship shows great attention to detail. Howard was very professional as well as knowledgeable and kept me updated on a regular basis.
Diann C.
Vehicle Make : Hyundai
1 out of 5
5/27/2016
They took my license plate frame off and did not replace it.
Melanie M.
Vehicle Make : Nissan
5 out of 5
5/21/2016
My experience was great. Howard was kind and helpful as usual and my car was repaired in just a week. I thought that was amazing and it looks great! Thank you so much!
Mary V.
Vehicle Make : Chevrolet
5 out of 5
5/20/2016
Yes I am satisfied on your job well done thank you for what you did for me
Rebecca B.
Vehicle Make : Chevrolet
5 out of 5
5/14/2016
The truck looks amazing! Thank you for your quick and professional service!
Priscilla G.
Vehicle Make : Nissan
5 out of 5
5/3/2016
Great people
Teresa G.
Vehicle Make : Jeep
5 out of 5
4/29/2016
I was impressed with always knowing what was going on with my car. Communication with us was A plus it made me feel like I was being taken care of and not just a number. Thanks a million. I will defiantly be back.
Morris W.
Vehicle Make : Mazda
5 out of 5
4/26/2016
???????? stellar job

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