Big Daddy's Collision Center

Great friendly service, and was kept updated at all times.

Your representative mislead about the repair timeline on several occasions and acted & spoke rudely to my daughter when she came to pick up her vehicle. He refused to bring the vehicle out for her to inspect before I paid the deductible over the phone. Upon bringing the car around the battery needed to be jumped in order for it to start, they told her the battery would be fine once she drove it around, unfortunately the battery was ruined & needed to be replaced resulting in an additional $225 cost to me. When she inspected her SUV at your facility she pointed out that it hadn't been cleaned or buffed out & that the new parts were not aligned properly with obvious gaps around the tailgate/lights/quarter panel & bumper. Your representative responded that it was fine & when she asked him to do something about it he became agitated & finally agreed to take it around back & adjust it. After about 15 minutes of waiting they brought the vehicle around in the exact same shoddy condition. Your professional customer service representative told my daughter that was all they could do & that it was perfectly fine. She left pretty devastated by her experience & phoned me immediately outlining the issues along with photos. As I mentioned earlier, I was forced to purchase a new battery immediately after having it checked by 2 different shops to make sure it was ruined and I contacted State Farm to explain our experience with your company & my daughters insistence that she not be made to return to your place of business to remedy the obvious deficiencies resulting from your subpar work. State Farm agreed and I'm relieved to report that another shop made the necessary adjustments and buffed & cleaned the car like I believe you should have done prior to delivery and certainly after it was pointed out to your representative upon pick up. However, it was a missed opportunity, but maybe this will aid you in making some procedural changes if you deem them necessary. Wishing you the best, Mark

Got what I needed. Good work.

I loved that y'all cleaned my car before returning it to me.

Y'all did an awesome job and completed it 3 days ahead of schedule. Thank you for an outstanding job. I would highly recommend you to everyone. Thanks Johnny K

The car looks like new. And so nice and clean. We would like to have the front liscense plate put back on.

Only problem was a mark on the rear bumper that i was told would buff our but didn't. I probably would have had it fixed if we had known

The front black panel on front was left with white paint and the front panel above the bumper had a small crack on driver front side. Thanks. I noticed this the next day after picking up the car. Due to getting there close to closing time I had to rush to inspect vehicle.

Very nice and thorough.. Even found something that they forgot and they fixed it right away no questions asked.. I also loved that my car was washed.. They did not have to do that but made me very happy.. Thanks guys !!

Awesome

Unprofessional

Thanks for finishing a couple days sooner than expected! My car looks great. Brock was nice and so was the man that came back out to tell me to be careful with my back window. Kept me well-informed. Thank you!

The work that you did great every thing you did on my car ok

The truck repairs were done on a timely matter and working with the insurance was great also

Great job very pleased with the sevice and the repair

A little less text messages!

Car was returned when promised. Looks great! Thank you!

Wonderful service and everybody is respectful and understNds your needs. Unbelievable good experience In future I will recommend everybody

Great and timely customer service.

Outstanding