Service King Montclair

I received text messages that were false. On Friday morning I received a text stating that my car was nearly complete and on target to be ready for pickup by 5pm unless somebody called me. Nobody called so I went to check on my car around 3pm and they said the car would probably not be done. Then Sheneh called me am jour later and told me that it may be done late on Monday. When I called in Monday to confirm she did not return my call and neither did anybody else until I talked to the manager. I think she did not call back on purpose because we had an argument on the previous Friday about the false text message. She may not like me but she still has to inform me when I can pick up my car. Also If you send text messages then they should be correct. The car looks great and you are very good in fixing everything. I also appreciate that you detailed my car. But I don't know whether I will come back because she may hold my car back just because she can. That may or may not be the case but that is my impression. I wonder if the car would have been done earlier and was put on the back burner after our argument on Friday.

I was so happy

The staff was so nice and friendly and thank you Sue for your fantastic representation of Chaffey Auto Body!

Repairs were not done on time and I had to call to find out status of my truck instead of being called when there was a delay. Repairs seem to be done well so far.

Thank you Carlos!you made the process very smooth!we are very satisfied with the job!

Yes we are very very Satisfied with the service thank you

It was a good/well done experience!!

I brought my Nissan in for a complete detail and I was not disappointed. Even though it took the whole day, my Xterra looked like new! Also, I really appreciated having a loaner car for the day, so that I could run my errands on my day off instead of sitting at home. Thanks Chaffey!

You guys did awesome work and Carlos was excellent with handling my overall customer service experience.

Exceptional service. Always prompt as promised. Carlos is well versed in his job.

the work was done quickly and efficiently. Great job! Thank you Shanay for the professional treatment.