Service King Plainfield

Incredible service and communication. Will most definitely return if the need arises! Also thinking of switching my insurance because everything was handled through Farmers so well!! Well done!

Still waiting for parts.

The repair work was excellent! But communication of information about multiple changes in the completion date was sorely lacking.

The car came back looking great! Thanks!

I really appreciated the text updates during the repairs process. The car looks amazing, good as new! Very satisfied! !

Appreciate the updates on my car. Staff was very friendly and courteous. My car looked great! Thank you!!

Great staff. Good commumication with their customers. Excellent workmanship. Work completed on time. Thank you.

Quality of the work and speed in which it was done.

Mike took care of my car as he promised. I like the text updates on their progress.

This shop should be avoided. Horrible experience at every level. It started off with the rude receptionists and the clerical error of the spelling of my name which caused them to doubt who I was and question why I was dropping off my car when I did. Next, the non-stop text messages coming from several different area codes from outside our area. Daily texts that the car would be delivered tomorrow....then the next day...etc. this went on for two weeks. A simple job took almost 2.5 weeks to complete. Work was sloppy all around...overspray, unpainted parts, scratched moulding. Then to top it off, they ripped the dealer logo from the rear trunk exposing and leaving behind the adhesive. Why was this necessary? It wasn't. This area had nothing to do with the repair. Finally, "manager" lied when I called are reported car had low battery from not being started. Manager claimed the car was driven "several times" that day. She didn't realize that the car has a full tracking system that shows the car was started only once for a 3 minute period. I'll never use Service King or Car Care Collision again. Hopefully I'll never have to use the "warranty"....

Very knowledgeable and repairs look great!

Only one issue with my controls for my window and door lock I think they had to put it back in but the buttons are sticking

Everything is good.

Mike and Jodi were great. They kept me informed every step of the way and the repair is awesome. Great quality work in a comfortable environment

My treatment was prifessional and personable (Kevin Beane) and I was kept informed about the progress/status of the repairs. It was a positive experience.

Good communications Excellent experience

Thank you for the constant communication and care throughout the time my car needed repairs. Great service.

Polite, quick turnaround, kept me posted on status of work

I was overwhelmed by the exceptional service done at this shop! They were knowledgeable , friendly, fair and the work done was perfect! The car looked like new!

All was delivered as promised. Thanks!