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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 291 reviews 76%
4 star 46 reviews 12%
3 star 17 reviews 4%
2 star 8 reviews 2%
1 star 20 reviews 5%
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(All Vehicle Makes)
Shazamani S.
Vehicle Make : BMW
5 out of 5
3/8/2016
Al and Amanda were wonderful to work with They are a good asset for Service King Thank you
Thanh N.
Vehicle Make : Acura
5 out of 5
3/6/2016
I'm very happy with the repair. For sure I will have my car repair at your shop if the repair service is needed in the future. Thank you.
Geraldine B.
Vehicle Make : Nissan
5 out of 5
2/25/2016
Aside from the text messages I'm getting regarding updates about my car, Edgar gives me a call every couple of days or so to let me know what's going on. I really appreciate that. Thank you again for all your assistance.
Nhu T.
Vehicle Make : Toyota
4 out of 5
2/24/2016
Is great and on time as promise
Donnie M.
Vehicle Make : Lexus
5 out of 5
2/11/2016
Joe and the receptioist were great
Florian H.
Vehicle Make : Ford
5 out of 5
1/29/2016
I was totaly happy that the repair jas been done on schedule.
Alex Y.
Vehicle Make : Toyota
1 out of 5
1/28/2016
car paint on repair needs to be redone-****" gouged. Given rental while job is fixed.
Bethany D.
Vehicle Make : Volvo
2 out of 5
1/21/2016
The car repair seems to have been done well, however, the customer service needs improvement. The man who worked with me made some sexist assumptions about me. Although he was polite, assuming that he should address the man who was my ride instead of the me, a female, about the car I needed repaired was off-putting.
Carol B.
Vehicle Make : Toyota
5 out of 5
1/20/2016
Ed was fantastic. He was polite and informative throughout. I very much appreciated his service and attention. The car was delivered on time, perfectly repaired and clean inside and out. Thank you Ed!
Bruce V.
Vehicle Make : Nissan
1 out of 5
1/6/2016
I was extremely disappointed in the service that I received at service king my car was returned to me unfinished the bumper was not attached right and I was told that it was done by a bad employee that was terminated I would never bring my car there again the lady at the desk was extremely rude and when I called to complain about the service not being completed I was told that it wasn't possible that something must've fallen off and when I took it back second time another sales rep looked at it and said it was never completed correctly. I I am disappointed that an insurance company would lead me to this place to have my car fixed as I said never again
Christina O.
Vehicle Make : Toyota
5 out of 5
12/24/2015
Joe was extremely helpful through the entire process. If any of my vehicles need repair in the future, Joe will be the first person I call.
Nita M.
Vehicle Make : Toyota
5 out of 5
12/18/2015
It all worked out very well. It helped picking up and dropping off the rental car at your office. The staff were all helpful and polite and best of all my car looks like new. Thank you
Harold W.
Vehicle Make : Chevrolet
4 out of 5
12/6/2015
I would say the work was top notch the only thing was the price I was told we could do it for one price but it was not it was around 100.dollars more
Dave B.
Vehicle Make : GMC
2 out of 5
12/2/2015
The repair itself seems to be fine. But for a total of 5 times my car pick up date was changed. If I had been told it will be 20 days, I would have made one plan and figured things out from that. But being on the hook 5 times is just not acceptable. This made my life extremely difficult. Joe was very kind but I would never recommend service king because of this.
Michael S.
Vehicle Make : BMW
5 out of 5
8/14/2015
Gene severs and his team in Naperville are excellent. Will recommend him a dn his team to everyone.
Borris S.
Vehicle Make : Audi
5 out of 5
6/9/2015
Excellent job!
Christine L.
Vehicle Make : Toyota
5 out of 5
4/26/2015
Very nice and attentive staff. Will recommend Car care to family and friends
Rebecca M.
Vehicle Make : Toyota
5 out of 5
1/9/2015
They were extremely helpful and answered all of my questions. They kept me updated during the entire process. The car looks great! Thanks
Timothy K.
Vehicle Make : Volkswagen
5 out of 5
12/5/2014
Nice people to deal with.
Margo T.
Vehicle Make : Mercedes
5 out of 5
9/17/2014
We have the utmost confidence in Car Care Collision center. From the front desk to the managers to the talented people who repair the cars----the service is excellent. We had no worries ---- and we were right. Our car looks just as good as it did before the accident. Thank you so much, George and Margo T

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