3D Collision Centers - West Chester

Fantastic service and high quality work!

Excellent customer service. Made the repair quickly and kept me informed of progress.

Overall I am very satisfied- the tail light lend was not fixed and it took 2 requests to have it fixed correctly.

Excellent follow through with car's progress and Kali (?) is a dream to work with in every respect. Many thanks !!

The service was great and everything went smooth. The personell were professional and helpful. The drop off, pick up were fantastic. Rachel in the Enterprise Office made a lot of confusion and I give her one out of five stars. Unlike her, Rob, at the Lincoln highway Enterprise Rent a car was superhelpful and professional! Thank you 3d and thank you Rob at the Enterprise!

Overall a very nice job and the car was returned cleaner. I may need to have someone look at the passenger side where the bumper cover meets the fender. Driver side matches nicely but passenger side bulges out slightly where it meets the fender.

The car looked beautiful when it was done. Inside and out.

Amazing service! We were blown away! Really awesome every step of the way! Thank you!!!

Office personnel were professional, honest and open assessment about the damages to be fixed & timeline for service, options for notifications (text option worked really well), seamless coordination of benefits with insurance company, varied cold complimentary beverages available, car was nicely detailed at pick up, car was finished a bit ahead of schedule. I would recommend your facility to friends that may need those services.

However, I am still concerned about use of aftermarket products. I would like to know more about this. Thank you. Joanne K

Very professional. Went above and beyond scope of what was to be performed. Thank you. I will be back and will recommend to friends and family.

You have a class operation at 3D .Your office is great and the repair was done a day early.Also done in a professional manner.Car was detailed and smell like a new one.I would use your services again.Its nice that Geico as a partnership with you. Thanks again Donnie W

I liked the constant updates with the status of the vehicle. As always a positive experience with 3D.

The staff is always professional and the job gets done exactly as explained and on time. What more could I ask for?

Job was completed in a timely manner. Kept me well informed of progress. Car looks great. Left it clean inside and out.

While my car was under tony end repair due to an accident, I requested an estimate for back bumper to repaint a cosmetic issue - since it was there already. Tech (Jamie) called my wife and claimed there was damage under bumper requiring more than just cosmetic. We ok'd the replacement of the bumper and repairs behind (cost about 600). The repair took twice as long to complete due to mispainting a wrong color and a damaged part. When picking up the car my wife notice the bumper and fender were uneven. Both manager and tech argued with my wife stating they repaired the bumper. But said the unevenness was related to additional damage, that if we wanted fixed it would be an additional 300-400. My wife called and I intervened. I met with the manager where he managed to pull the fender and bumper to a proper transition. However when I questioned that the tech only made cosmetic repairs (bumper skin) and nothing behind the manager said sorry but the repairs is what's stated on the invoice. I told him this was misleading and would never done a600 repair on a cosmetic issue, and noted Jamie misled me. Again he said sorry and there's is nothing he can do. I plan on using social media and comment how poor 3D treated us. I further told him I will be sure none of friends use 3D. I am resident of West Chester for 20 years and never been treated by a business like this ever.

Quality workmanship performed in a timely manner. Great attention to deal and outstanding customer service!!

The door handle sensor on the repaired door is not working. It worked prior to coming in for the scratch repair.

I've already reccomended 3D to my friends. You guys were on top of things and I never had wonder about my status. Great service!

All staff encountered were incredibly friendly and all my questions were answered patiently and thoroughly. I was expecting my experience to be stressful but it was altogether pleasant.