3D Collision Centers - West Chester

Great service / fair estimate and I would bring my car back and recommend this location to anyone.

I was very pleased with the quality and speed of the work done. I also found the service pleasant and professional.

I wasn't completely satisfied but I'm not unsatisfied. I'm always easier to contact via e-mail (so perhaps asking what means of communication is most effective would help). Additionally, I received conflicting information from the beginning of the experience (i.e., it can take the rims some time to get repaired because we send them off - however within a day of informing someone via e-mail that I did want the rim fixed, I received notice that the car was done). It made me unclear on whether or not the car was completed. So this point could have been more clearly made. I also didn't understand how if the rim wasn't going to be repaired you would deduct that from my deductible rather than repaying the cost savings to the insurance company. To offer me the discount (when I have a 500.00 deductible) made me feel like to accept would be insurance fraud. So that made me uncomfortable. I am not at all saying that that is what you were suggesting; however, because of my limited use of insurance, common practice (if that's what it is) is unfamiliar to me. When I came to pick up the car - it wouldn't start - the battery was dead. It was charged for me and I could leave, however, that was a little disappointing. The car itself looks great! I couldn't even tell which side was hit! I would use you for bodywork again. I am satisfied, so there is no need to contact me - I just wanted to share some potential opportunities for improvement. Thanks.

Good service - good customer service

Love everything about working with 3D. Service is superb in every department

Very professional and courteous treatment. You leave the shop feeling like your car is in good hands.

Very nice people at 3D Fast quality work . Thank you so much for being such nice people.

Entire process including high level of communication, quality of work and time window of completion were over the top excellent. Thanks for job well done.

Very professional, organized & streamline process of collison assessment, repair, rental car & insurance handling.

Thanks job well done!

Excellent work and the convenience of having geico, enterprise and 3 D in one location certainly expedited the entire repair process. Plus everyone was very pleasant and followed up with status of repair work. Well done!!!

Once again I am impressed with your customer service. Your team is very approachable, accommodating and committed. It is greatly appreciated.

As usual, you did an exceptional job,. Thank you! I wish all companies provided this level of customer service and excellent work. Keep it up!

Great people; excellent attention and approach; job well executed and in a timely fashion.

Rob was exceptional with customer service! He was great from beginning until I picked up my truck. I dont remember ever having such great customer service. The text updates were great also! Thank you!

Everyone from start to finish were extremely polite and efficient. All my questions were answered and you kept us informed of all the daily progress. I would use your services again and recommend your company to anyone. Thank you for an excellent job.

The service experience was excellent. I would've liked less communication since it was very repetitive and when I arrived for pick up the office was empty for over 5 minutes and I wasn't sure if I went to the wrong place to leave the rntal.

Excellent customer service and satisfaction

Always a pleasure!

The appraiser missed both rear rims where damaged. And the car came back very dirty inside.