Abra Auto Body Repair of America - Hopkins

Dear Abra, This was a wonderful experience. Paul and the team were extremely supportive and helpful. My younger son, Alex, passed away four years ago. We kept his car and faithfully maintained it. The car reminds up every day of Alex. The car, a used Mercedes sedan began to rust. We brought it in to Abra for an estimate to restore it. The estimate was fair and 50 percent lower than the dealer. We went with Abra. We were kept informed every step of the way. They took their time and asked us if that were OK -- a few days later than promised. It was a big job and of course we said yes. We picked up Alex's Mercedes this week. It was sitting in the sun and absolutely gleaming. Sunlight sparked off its sides. It is a new car. My wife said she wised Alex could see it. I was told that everyone who worked on Alex's car knew what it meant to my wife. They made it shine. Thank you Abra. Steve S

Great experience

Although delayed because of additional part required, communication and updates were informative and comforting.;

From the minute I arrived I felt that people cared about my issue. Joan, Paul and every team member I met were positive, helpful and specific. I'm satisfied with the repairs completed and would recommend this facility to anyone. Merry Christmas to all......Sandra G

I came out to my car to find that one of the dials on my dashboard was broken. I called the GM right away and he said he would fix it. I just wish this was brought to my attention earlier. Now it is slightly inconvenient for me to miss work to bring my car in again.

For being in an unfortunate situation, I appreciated everything about my experience with Abra. Everyone was kind friendly and helpful. They kept me up to date with the status if my car and just made the whole process easy. Thank you bunches!!

Text messages ok. Really appreciated the phone calls with information on the status of my repair. Will recommend Abra and this location to others. Thanks for the great service.

I am completely satisfied with the repair of my vehicle and the professional way the whole process was handled. Paul Fitterer was especially helpful and courteous throughout the process. I would highly recommend Abra to friends and family!

Customer service was excellent and our car looks brand new. Very satisfied with everything. Thank you!

Very well done.

Prompt service with a friendly, engaging staff... This is my second repair and I am equally impressed with the work and the experience

Paul was very informative and made me feel like all was being done to get my car finished in a timely manner yet done right. He called to update me when he said he would call, and I am very happy with my finished car. Thank you all.

The team was good about keeping me informed of the status of my car's repair. The explanations I received were clear, and the staff friendly.

Friendly and fast service. Excellent employees represent your company.

Really helpful, knowledgeable staff. Car done on time with no problems.

Service was prompt and my car looked brand new again

this is efficiency with customer service not easy to find appreciate the fine workmanship as well

The team did an excellent job keeping me informed of my repair status and time line. Paul was absolutely great to work with. Service is his middle name. I hope to not be involved in further accidents, but If I am I already know which body shop I will return. Thank you. Raymond

Outstanding service!What more can I say.

Great job..manager was terrific