Fix Auto Ontario

your representative was part you the problem so having her call would do no good, the fact that you hear the f bomb being screamed from your repair bays did not impress me as i got out of my car! having to wait because it was not adjusted correctley and not being called when it was ready i was told they forget. if it was not for Jerry talking to me when i first went there i would have left and went to a different repair shop. sorry but you asked.

Outstanding service, thank you, thank you , thank you.

Excellent job

Very professional, caring and thoughtful about my time and money.........rare these days, thank you for being so prompt!!!

I had a great experience! Friendly and willing to help employees were everywhere. I very much liked that there was constant communication with me about appointment times and where my car was in the process if being fixed. Thank you so much for making a positive experience out of my bummer situation. Chaleen

An overall amazing experience!

Very happy with Fix Auto

The staff and professional work, always has me coming back.

Very helpful, informative, professional and friendly staff.

Job well done and sooner than expected. Thanks!

Thank you guys for the great repair job and great customer service!

Car looks great, like the accident never happened. The repair went fast and there was good communication along the way.

DO NOT contact me. I just want to move on. What a pointless survey. You asked for all or nothing and you got it.

Check the record of my repair and you will see that the vehicle was initially delivered to me with an unresolved mechanical problem. I took it back to Fix Auto to address the issue and was told they were unable to properly diagnose the problem and suggested I take it to my own mechanic who correctly found the cause of the problem. Fix Auto then proceeded to refute the opinion of my mechanic and it wasn't until I insisted and the car was taken to Penske Honda for an evaluation, that they finally had to agree that my mechanic's diagnosis was correct. The second repair cost me an additional 5 days of rental car fees plus the 69.60 that my mechanic charged me to diagnose the mechanical problem that was either overlooked or ignored by Fix Auto. It's not just the extra expense I was forced to incur because of the lack of attention to mechanical detail, but what really gets me steamed is that Fix Auto initially let me drive away with a vehicle that was potentially unsafe and then tried to argue that my mechanic's diagnosis of the problem was incorrect. On a positive note, the body work performed on my vehicle looks very good, but the lack of thoroughness on the part of the mechanics at Fix Auto leaves a lot to be desired. Eric C

Shandice and Anthony were wonderful to work with. They made a bad situation brarable. They kept us informed about each process of the repairs. Thank you!

Did a complete job fast.

The team kept me informed during the progression of the repairs and subsequent vehicle readiness.

The repairs were done to my satisfaction. They also met my needs as far as taking me home and picking me up when it was finished. The staff was friendly and polite.

This is the second time I use you guys and I love the way you and your staff take care of your customers. I would most defetely use you guys again :)

Everything was excellent Liz was very nice and kept me updated on the progress. The only thing was the interior was dirtier than when I brought the car in. Other than that I was very happy with Fix Auto-Ontario.