Abra Auto Body Repair of America - Pineville

Team was awesome and Kyle went over and beyond to keep me updated through texts as well as your crew did the work in under the amount of time they said it would be.

I appreciate the daily updates on the status of my repair work and the friendly staff.

If I should need anymore service on my car body I will bring it back to Abra for service. Thank you W.L. Kincaid

Took twice as long as the 2 days initially projected. (The car that hit me sustained more damage, yet was repaired in one day.) Also, your email updates were rather meaningless. ("Just checking in; your car is looking good! Have fun today and leave the work to us.") Another shop sent us photos each day with updates indicating whether or not the repairs would be done as scheduled. On the plus side: Very friendly staff and a good job was done.

Very timely and good communications. Very helpful that they have a relationship with car rental facility.

You guys really get it. You listen to what we need or want, execute it flawlessly, keep us well informed during the process, and deliver a first class service expeditiously. Thank you for making such an overwheling task such an enjoyable journey.

Great experience!

The rear quarter panel not lining up with bumper. The trunk lid is not properly aligned (driver-side), when shut. The service agent and Manager are both aware; they have assured me it will be made right. The are going above and beyond to take care of me. I sincerely appreciate the way they have addressed this issue.

Excellent work!! I was updated daily on the status of the repairs and the staff was wonderful! I would highly recommend you to everyone. Thank you for taking care of my car.

Grate

I felt comfortable and loved that they kept me updated.

Excellent customer service

Kim was extremely helpful and she kept me well informed about my repairs. Any problems I had with the repairs, Kim made sure they were corrected.

Top rate !

Appreciated the updates from Kyle.

Only bumper damage!! Grill and headlight assemblies should not have been removed or replaced! Ending result after repair, radiator unprotected by 3 to 4 inches, unacceptable!

Kyle was extremely helpful and keep me constantly in the loop.

Kim Nash was great. She called and left me updates everyday, she gave me thorough information and honest recommendations, and she was professional and friendly at all times. The front desk receptionist was professional and if she didn't have the answer, she asked someone who did. There was **** other person I met during this process at ABRA. I don't remember his name, but he kind of blew me off when I said the insurance would let ABRA do the estimate due to my schedule as a traveling nurse. I ended up having to get the appraiser's name and number and come back a second time to confirm that ABRA could do the estimate. I just wish he would have been more professional and taken the time to hear me out. It was really because of Kim that this was a good experience and I think other employees should strive to offer the same excellent service.

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Thank you for such an Excellent job! Kyle was fantastic! The daily check ins were amazing. You finished the job at least 3-4 days sooner than quoted, and the car looks BEAUTIFUL! Thank you so much, and I will definitely return if I need help on any car again. Thank you soo much! Susie Lockrem.