Veronica K.
Vehicle Make : Subaru
Excellent job of fixing the car, friendly helpful staff, I would especially like to thank Peter who really went out of his way to help
Timothy S.
Vehicle Make : Kia
Kevin was excellent. Very respectful, helpful and professional.
James K.
Vehicle Make : Mercedes
Terrific service. Peter was super helpful
Merchant.purnima Merchant,hemant.
Vehicle Make : Acura
Good work and coustmer service
Tks
Warren L.
Vehicle Make : Mercedes
First,I didn't get a Mercedes loaner car that the adjuster promise,second,the repairsuppose to be one week,it took 3 weeks.the adjuster suppose to call me back for loaner car but she didn't. I should have let the other body shop do the repair instead.just because I trusted the adjuster that I will get a Mercedes loaner car,that's why I chose here. Very bad expierience...........,
Cailin S.
Vehicle Make : Ford
First of all my bumper wasn't replaced it was still bent on the end and not painted plus you guys took off my back bumper and didn't even hook back up my reversing camera! So now I have the same bent from bumper and no back up camera!
Dittemore Insulation.
Vehicle Make : Chevrolet
Notified of status daily, when completed received a call. great customer service
Rachel B.
Vehicle Make : Mercury
I am disappointed with how the communication was handled through the process. I called my evaluator, Kevin Hammel with a time sensible question and he told me he would get back to me later that day. I never received a phone call and waited until about noon the next day to call back again. I then spoke with Brady, a manager, that my boyfriend would be needing to pick up the car for me. He told me he made a note about it and it should be no problem for him to pick up the car. My boyfriend went today to pick up the car and no one knew that he was authorized to pick it up. So he had to wait an hour for someone to come back from lunch to approve it. I was told this wasn't going to happen and I am very dissappointed in this experience. If you say you are going to call or make a note about something, you need to do it.
Alexis C.
Vehicle Make : Mercedes
Peter treated me with Excellent customer service and was very professional. I was very pleased with everything.
Ronald M.
Vehicle Make : Mercedes
Email notifications are great, work done quickly & staff very friendly
Good experience
Randall K.
Vehicle Make : Mercedes
Matin was fantastic! He kept me well informed every step of the way. The substantial body work and paint by the shop crew
was exceptional. Overall, my experience exceeded expectations.
Sincerely, Randy Koenig
Joyleen P.
Vehicle Make : Mercedes
What an amazing experience!! I was never worried about my car and I always knew what was going on! I love the text system, I was always updated and I didn't have to remember to make phone calls to find out when my car would be done...Thank you!!! The staff as very professional and very accommodating!
A great experience overall!!! THANK YOU!!!
Joy
Linda T.
Vehicle Make : Ford
Excellent customer service all the way !! Keeping me advised via txt msgs was wonderful. Martin Chavas was kind enough to take my calls and answered questions. Will definitely encourage friends to use your shop for repair. Thanks again
Malissa C.
Vehicle Make : BMW
The damage to my grill was never fixed. I was to receive a call this afternoon to discuss it, but was never called. I'd appreciate it if someone would contact me so we can determine what my next step should be. ****-****-xxxx.
Malissa C
Jason D.
Vehicle Make : Land Rover
Excellent & Fast!
Xiao Y.
Vehicle Make : Mercedes
I am so glad to working with you!
Leslie L.
Vehicle Make : Scion
yet again another great job. Unfortunately I have had to use your services several times but it is great to know that it will get done right with great care
Sarah Caitlin.
Vehicle Make : Mazda
All was good
Maryam B.
Vehicle Make : Mercedes
The mirror was supposed to get fixed and it wasn't when I picked it up and now I have to again go back to drop off the car. Also the door was not painted completely. When you ask customer to pick up the car it means everything has been taking care of and ready! Someone should have supervised and checked it before customer check it out!
Joseph S.
Vehicle Make : Toyota
The service and interaction with staff members was as painless as possible, thanks for accommodating me. I would like to suggest that you guys push enterprise to inspect the interiors of the vehicles they are renting out however. The first rental that was brought out for me has a cloth interior that was riddled with dark, indistinct stains, and had a putrid smell...
Thankfully Jewel was kind enough to set me up in a different rental.
Outside of that minor oversight I would say job well done though. Thanks all.
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