Charles M.
Vehicle Make : Lexus
Ruben was outstanding
Paula B.
Vehicle Make : Toyota
Ruben shared updates regularly and I am very happy in regards to the finished work and price..
Christina P.
Vehicle Make : Lexus
Car looks perfect. It didn't take as long as they thought to fix it and everyone was very conscientious. Pleasure to have such a nice place to help me with the accident.
Julianne N.
Vehicle Make : Infiniti
My car looks great!
Clara O.
Vehicle Make : Honda
They were very helpful. They did an excellent job working on the car and were very considerate of cost. Communication with me about how it was going was excellent. I would recommend Kraft to anyone who needs work on their car. Thank you so much!
Shawnee M.
Vehicle Make : Mercedes
I sent an email regarding my concerns with making sure the car is perfect. :)
Your customer service was wonderful. Everyone was very helpful and offered very good communication.
Thanks,
Shawnee
Harshal V.
Vehicle Make : Mercedes
Overall good experience.
Linda P.
Vehicle Make : Chevrolet
Thank you for completing the work before the weekend, so we could use it. Also thank you for allowing us to bring it back to complete the stripes on both sides.
Jim H.
Vehicle Make : Toyota
Krafts was wonderful, got the car fixed before I could love my rental car. Kraft's is awesome. I would 100% recommend Kraft's.
Thank you for making our car look good as new!
You have a great staff there, cheers!
Paige and Jim H
Adrian W.
Vehicle Make : Honda
Awesome job. Highest satisfaction
Jesse C.
Vehicle Make : Chevrolet
We had a great experience overall, and were very happy with the work completed on our truck. The only negative I could come up with is that everytime we called in to check on the status, I had to wait for a call back because the guy we needed to talk to was always busy. However, the return calls were usually quickly done. So overall, THANKS!
Mark S.
Vehicle Make : Toyota
The repairs done on the car were not very good, with several areas on the "reconditioned" bumper not looking good at all.
I have re-booked to have the repair done right and I hope that it will be so.
However, it is a pain dealing with drop off/rental car/pick up when these issues should have been seen by one of your personnel.
I am surprised as Kraft has such a good reputation that you would not have caught such blatant issues on the repair.
Murray N.
Vehicle Make : Ford
Dan runs a first-class operation....
Terrie D.
Vehicle Make : Mazda
Would have liked an accurate estimate of the time the car was going to need to be in the shop. The estimated time of completion was delayed twice. The repairs were done very nicely. I did not receive an estimate of repairs from your company but one was made available online through Nationwide. Didn't really have time to try and access it online. A text message with the cost of repair and insurance coverage would have been great.
Jeremy R.
Vehicle Make : Buick
Great job, and very professional!
Noah F.
Vehicle Make : Mazda
I have used Kraft's many times and every time I am so impressed with the quality, professionalism, and ease of the experience. Car problems can be overwhelming, but when I go through Kraft's, everything is seamless- from the insurance, to the scheduling, and even renting a car. Everyone I have worked with at Kraft's is friendly, knowledgable, and professional.
Barry M.
Vehicle Make : Mini Cooper
It's too late to have me completely satisfied. You did not deliver my car properly repaired. The fact that I was assured by Ruben that he personally inspected my car when before delivery, only to find the plastic moldeing above the rear tire not properly secured to the car, is very disappointing. So now the moldeing has double sided tape holding it "into shape" ( and possiblly damaged). It turns out that i have been asked to bring the car back to have it properly secured. You had my car for 3 weeks....it seems like you have no time to do it right but plenty of time to do over (this wastes my time). I hope your recovery service is better. You hav lowered my trust in your ability. I am sure that is not the reputation you are striving for.
Donna S.
Vehicle Make : Nissan
Having my car worked on by Krafts Auto Body was a great experience.
Jena M.
Vehicle Make : BMW
I was struck by the positive work environment that all your employees have created. You all waltz together in kindness and respect. It was delight to witness a an unuasual moment of your giving spirit when 2 , I assume, homeless men came in for coffee and the charging of a cell phone. Thank you, Jena M
Reilly.dwayne Lee.
Vehicle Make : Toyota
Everyone was friendly and explained everything. The process flowed smoothly and was seamless with the rental car. You have an excellent and professional team.
We'd definitely recommend you!
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