Beltran F.
Vehicle Make : Ford
I'm very happy with the repair and would use them again!
Kathy W.
Vehicle Make : Dodge
Andrea and Dee Dee were great. Took care of us, over the phone, in person and made sure we were happy. Great work you ladies !
Thanks
Kathy & Kris
Paul L.
Vehicle Make : Lincoln
Communicate constantly with update and do quality work
Reta H.
Vehicle Make : Dodge
The frequent text to update the status of my car was greatly appreciated. Your staff is very customer friendly. I would recommend your services to anyone.
Crescencio C.
Vehicle Make : Dodge
Great customer service, nice people, they send me texts to let me know about the advance in my car, fast service and fast work, I'm a happy customer... thank you guys...
William M.
Vehicle Make : Dodge
Friday 12/30/2016 I was told my vehicle was ready to be picked up, I made it to Paceline at 6pm picked up the vehicle in the dark, next morning at my home I looked the vehicle over and noticed the Repairs per the invoice were incomplete, I drove the vehicle back to Paceline 12/31 Saturday to discussed the issues with Paceline representative ! L.R. Alum Wheel not polished (invoiced) L.R. Wheel Well Molding has two black marks (invoiced to repair or paint) scratch on the newly installed and painted quarter panel installing the taillight, rubber molding on top of the rear bumper does not fit (standing off the chrome bumper in three different areas) representative thinks the clips were broken on installation, four items incomplete, labor charged to repair those items on the invoice, apparently the invoice needed to be closed in 2016 so delivery was rushed, the L.R. alum wheel was hit in the accident, not sure polishing will solve the issue, vehicle still vibrates at highway speeds (please note the tires are brand new) invoice was to polish the wheel which did not happen, really should be checked for trueness and balance !
Dennis A.
Vehicle Make : Buick
Outstanding job looks like it just came off the showroom
Floor.
Peter P.
Vehicle Make : Honda
Car looks brand new. Thanks for a very good job well done
Heather A.
Vehicle Make : Dodge
Very friendly staff. Was kept up to date on repairs. Was only out of my cat for a week. 100% satisfied
Keith G.
Vehicle Make : Honda
The work on the car looks great. We appreciated the text updates. Everyone was helpful and professional. I do wish it could have been done quicker. It took over a month to complete.
Lawrence F.
Vehicle Make : Lincoln
Communications were lacking and not always honest. When told a repair job is done, it should be done. We were emailed on Friday and told the work was done; it was not. Repair took longer than expected due to inefficiency of repair team who did not think to order an impact sensor when the vehicle was first brought into the shop despite this specific item being listed by the adjustor. While the receptionists (Dee Dee and Andrea) were absolutely awesome and perfectly suited for their job, the repair team lacked honesty and efficiency. I would not recommend this shop to any one needing repairs.
Carla H.
Vehicle Make : Chevrolet
Brandon and Andrea communicated with us from start to
finish. This was our 4th experience with
Them in Marble Falls and consider them
Excellent. Every repair has been excellent
and we do appreciate it.
Stephanie B.
Vehicle Make : Honda
I liked the daily updates. I was disappointed that the timeline wasn't met. Brandon was very personable. I am grateful to have my car repaired.
W S.
Vehicle Make : Chevrolet
very good work on my car---very professional staff, very good communication from the staff.
Megan K.
Vehicle Make : Nissan
My traction light is still on, which came on after the wreck. I am taking the car to a mechanic to see if he knows what the issue was but it is concerning to me that this was not addressed. However, the staff were always kind and very easy to work with. I very much liked the email updates. And my car looks great!
Pamela S.
Vehicle Make : Mazda
Excellent job, definetely will recommend you.
James W.
Vehicle Make : Toyota
Outstanding customer service and repair. Appreciate the updates during the process. A good experience under the circumstances. Would definitely recommend to others. Thanks!
We think the repair people are magicians.
Danette S.
Vehicle Make : Ford
Awesome people. Very helpful with EVERYTHING. Recommend Highly. Thank u for all u did
Professional, pleasant and helpful.
Randy M.
Vehicle Make : Ford
Great job. Repair and service
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