Service King Stafford

Staff is amazing and attentive to their costumers needs!

The final results were good, but getting there was problematic from the beginning. First, there was confusion on getting the car to Professional Collision. My wife made arrangements with USAA to tow the car to shop, so when the receptionist contacted me for the first time to make arraignments for repair, I informed her my wife spoke with someone to get car towed, the receptionist replied We dont offer towing. I think she could have been a little more helpful and figured out that the insurance company is probably having the car towed to the shop. Next, the car sat in the shop for two days with no action taken because I didnt know to sign the web-based repair authorization. When the receptionist had me on the phone for the first time, she could have informed me about the repair process. I was called a few days later and told the car was ready for pick up. The cosmetic repair to the bumper was done, but the service airbag light remained on. No one checked the status of the warning light and more repairs were necessary. When my wife stated the service airbag light is still on, she was told we needed to take it to the dealership for repair. She declined the suggestion and insisted Professional make the repair. After a technician checked out the fault codes, there were parts in the seatbelt system that needed to get replaced. We are happy with the final results, but not with the repair process. Professional Collision should review its repair process and seek ways for improvements to the customer experience.

Will bring car back to have tape from windshield removed. Perhaps you need a different window company!

Thanks for the great job your team does.

Lisa was very nice and more than willing to help. She made me feel very welcome as if part of a family. I woukd come back without question.

This is the second time I've had to use your company. You've treated my vehicles excellently each time. Thank You

Professional Collision performed all work and correspondence in a professional manner. Great work and communication! We are definitely pleased - thank you for your hard work and for getting our vehicle back to us quickly. R/ Vince and Gina Lazar

Great experience and really appreciated text updates. Staff was always polite and very courteous. Won't think twice about using Professional Collision again or recommending them.

Yes we are very satisfied, excellent job. And thank you!!

Very nice professional staff.

I was very pleased with everyone, I came in contact with. Everyone was courteous and professional. My vehicle was cleaner than when I left it. I would like to specifically comment Lisa Holley, for contacting me and keeping me informed of the progress and changes with delivery time. OUTSTANDING Customer Service! :)

Customer service was awesome. I was kept informed the whole time and Lisa was great. She went above and beyond. Thank you!!

My vehicle looks like new again. Thank you very much for taking care of my baby.

Job well done, thank you for the professional service.

Outstanding service and support from start to finish!

Thank you for the professional work your technicians performed and most importantly for the timely delivery. The Shop manager and the staff very cordial. I was truly impressed by quality of work performed on my vehicle. Thank you

Keeping me informed of the status of my vehicle via text or email. Only complaint is that I was sent an email for pickup (checked email Thursday evening after store closing) bUT was not called. Hopefully I'm not charged an additional day from enterprise.

Professional Collision did a good job. The part I wasn't completely satisfied with was Enterprise Rental Car. The car they wanted to give me was dirty and had trash in it. I had to wait for them to clean it when I went to pick up the car, even though they knew in advance what time I would need a rental car. The rental car also smelled slightly like smoke.

Lisa did a great job from the moment I walked in the door to the moment I walked out.

I was very pleased with my service. The work was well done, and I Emma's kept informed about the process.