Ravin S.
Vehicle Make : Jaguar
Great job, and especially appreciate your promptness.
Hashim B.
Vehicle Make : Toyota
Fast, Reliable, Efficient, Cost Effective, Very Good Service.
Ada C.
Vehicle Make : Honda
This is my second time sending my car for repair this year. Both were thru insurance. The repair process is smooth and paperwork is well-kept.
Luisa N.
Vehicle Make : Nissan
I am very happy with the results and keep doing what you do. I totally recommend to all my friends/family and co-workers.
Thank you for a fantastic job!
Luisa
Robert Y.
Vehicle Make : Toyota
My car looks great. The technician was very efficient.
John G.
Vehicle Make : Mercedes
Excellent care of my car/customer experience was also very good
Albert S.
Vehicle Make : Lexus
The service to the car was great, and the repairs look perfect. I was surprised that the actual cost was considerably higher (700) than the original estimate. I hope that this is not an issue with the insurance companies involved.
Jianxin W.
Vehicle Make : BMW
Nice people and excellent service.
Wendy M.
Vehicle Make : BMW
Service is excellent from start to finish! Beautiful job. As always, great work!
Ada C.
Vehicle Make : Toyota
I don't like the email sent from Fortes by Farmers. It confuses me when Fortes told me it will be done in 5 days but the email states it will be in 10 days. I have to call to confirm.
Kyle V.
Vehicle Make : Volvo
Thank you Drew for the friendly and effective service!
Hao L.
Vehicle Make : Toyota
Pleasant contact with all team members. I appreciate not to wait too long on the phone and have my questions answered timely.
I also appreciate that you cleaned my car :)
And of course the beautiful work.
Amanda L.
Vehicle Make : Honda
It was awesome, only criticism is I would have liked a heads up about them needing to remove my Giants sticker off the back window. But that's a minor complaint, I needed to get a new sticker anyway!
Ravi M.
Vehicle Make : Nissan
Absolutely great people and great work done in my car
Radhakrishna A.
Vehicle Make : Toyota
Second time I am using your body shop. You guys are awesome.
Thanks,
RK
Ronald A.
Vehicle Make : Mazda
Fortes Auto Body answered all questions about the repair/insurance procedures, kept me informed on the repairs, repair was done before promised date and provided immediate response to clean and adjust the front bumper areas when I inspected the repairs.
This was truly excellent customer service.
Allaudin D.
Vehicle Make : Nissan
Job done in timely manner.
Rohit M.
Vehicle Make : BMW
Well it's not often that a service exceeds expectations. With Drew and Fortes it did.
Suresh R.
Vehicle Make : Nissan
I am very much satisfied with the actual work done and more importantly for sticking on to committed time and updates.Drew was excellent all through.icing to the excellent service would be if you guys ensured that the car is thoroughly cleaned inside out.
Wayne Y.
Vehicle Make : Ford
The car was 4 days late based on the "worst case estimate". There was a small nick in the repaired section that Drew offered to fix.
I don't think the canned email communications are useful. They set up false expectations. There were some that were cliches like "the last mile is the hardest". They don't provide any useful information.
The mechanics next doors didn't have the proper equipment to debug the check engine light because the car was too new. That required an appointment to be made at Ford to get the problem resolved. This problem could have been avoided with better planning. Just walking next door and talking to them about it could have saved a lot of time.
The work done looked really nice. There were glitches that could have been avoided. I think improved communication between those involved with the repairs as well as the customers will earn you a repeat visit.
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