Jonathan B.
Vehicle Make : Mazda
Steve was great. He kept me updated on the progress of my car. Would use again however hopefully will not have too. Great service.
Bertha D.
Vehicle Make : Dodge
Great communication with a Representative and customer.
Juan C.
Vehicle Make : Chevrolet
Excellent work my pick up looked new again
James M.
Vehicle Make : Chrysler
Was happy with the repair work but it should not take 9 weeks to do 76 hours of work!
Darren A.
Vehicle Make : Jeep
We came back to Chapman Collision mainly because of the service by Steve. He was very helpful and explained everything. Thank You Steve
Sarah K.
Vehicle Make : Dodge
I am satisfied with the work that was done, I just wish the estimated time of completion was more accurate. I was told 4 day in a row that my car “should” be done tomorrow. Other than that, the repair seems to be good, I’ve had no issues with my vehicle.
Robert J.
Vehicle Make : Dodge
Yes great service I will take my vehicle over there if it ever gets damaged again and estimator was also very professional
Lawrence C.
Vehicle Make : Dodge
Good to have my car back
Teresa B.
Vehicle Make : Jeep
Quality work
Graciela M.
Vehicle Make : Nissan
Took too long to repair
Kaye W.
Vehicle Make : Jeep
Steven Colon was the Collision Center Estimator who took care of overseeing the work I wanted done on my Jeep Grand Cherokee SRT8. He was friendly, organized and thorough in determining what parts would be needed, if they needed to be ordered, etc. I appreciated that he kept me informed on the status of the work, completion day/time, etc. I will certainly recommend Chapman Collision Center if anyone is ever looking for repairs. I also appreciated that Steven worked closely with Jesse Ramirez, my Service Advisor, at Chapman Chrysler Jeep in Henderson, NV.
Cecilia L.
Vehicle Make : Dodge
The only negative was that I didn’t feel like I received enough updates on the repairs. They were rather sporadic. But, BJ Hummel was very personable and willing to explain all the charges on the summary. I appreciated that very much.
**** B.
Vehicle Make : Dodge
Steven was great ... Thank you !!!!
Willis S.
Vehicle Make : Jeep
Good communication
Pleasant personnel
Very satisfied
Nona M.
Vehicle Make : Chrysler
This is the best customer service we have ever received!!! I mean it! I felt like we were your only customer because we were getting such great service! We knew where everything stood at all times with our van. Steven and the team at your collision department are the best ever! I can’t say enough good things about this wonderful team!!! I will recommend everyone I know to Chapma!!!! Steven walked us around the van and told us exactly what would be done. His service was second to none!!! I would want Steven working for me! He knows customer service.
Armando C.
Vehicle Make : Toyota
I appreciated the near daily and consistent status reports. The projected date for completion was in deed accurate. Thank you for staying on schedule.
Virgin Atlantic.
Vehicle Make : Dodge
An excellent job. You kept me fully informed as the repairs to my vehicle progressed. Excellent customer service.
Samantha C.
Vehicle Make : Dodge
My truck was unnaceptable, after leaving it in chapmans care for a month and 4 days the door that was repaired still didnt properly fit the body. My personalized insignia was missing off of an undamadged door, my parts are missing after i specifically asked they be placed in my bed and was told they would be and your repair specialist lied to me regarding my alighnment being denied by insurance. My truck is still there. I had to get a rental. Overall the worst repair job ever.
Raul V.
Vehicle Make : GMC
They have stole my pulling jack the day I got my rock which is today the 27th of September. Along with that but at Chapman where I picked up my Tahoe they tried giving me wrong information saying that the truck won't run becuase of the battery and once I checked the battery the battery was perfectly fine.
Adam W.
Vehicle Make : Dodge
Jorge was great. He gave me frequent updates and made the repair process go well, even calling me while I was in Europe. Thank you to Jorge for all of your assistance, great job.
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