Richard G.
Vehicle Make : Lexus
Excellent communication
everybody takes pride in their work
I felt like everybody really wants to customer happy
Nice job
**** E.
Vehicle Make : Toyota
we were so impressed with the communication professionalism and incredible work you did i would recommend u to everyone that needed work
William S.
Vehicle Make : Subaru
I would like to have been kept better involved with what was going on. For instance, the estimate was sent to USAA and USAA paid it - and I never saw the estimate until after it was paid! I had to call and ask you to send me a copy.
I was supposed to get daily eMails, and none came through until the last day or so.
I now hear that you would have delivered the car to me when it was completed - no one ever offered that.
I thought Dave did a great job when we spoke in person.
**** P.
Vehicle Make : Volkswagen
I've never used a collision repair
center that kept me informed to this degree.
The repair seems flawless.
Martha K.
Vehicle Make : Nissan
I am satisfied with the repair done in your Center and for taking care of my Nissan during my absence. I appreciate your business.
Thanks again.
Martha K
Martha K.
Vehicle Make : Lexus
Thank you. Very nice work and professionally courteous
Michael C.
Vehicle Make : Toyota
I was mostly satisfied with my experience. I thought the repair work was excellent, the employees of IFM and GEICO were friendly and helpful and the communication about the status of the repair work was very helpful. However, I arrived when IFM opened at 7:30 AM to pick up my car and waited almost 30 minutes to get the car. That was unsatisfactory to me. Also, I thought the constant communication via phone call, e-mail and text message was a little too much and bordered on annoying.
Laurie M.
Vehicle Make : Volkswagen
Car damage repair looks great! Chris did a nice job taking time to explain everything, thank you! Communication updates were nice to have an idea of what was going on with my car.
As soon as I was driving, I noticed my steering wheel now has a good scratch in upper area, slight scratch on left side and more worn that what I remember. I am waiting for an answer back soon. The ceiling fabric was also pulled out, but Chris was able to repair on site.
I've also now noticed while driving, there is a pull to the left and a certain wobble on the driver side of car while going 35-40mpg that was not there before.
I will call tomorrow to followup on the wobble as I have not reported that yet.
Thanks.
Laurie M
Daniel P.
Vehicle Make : Honda
A big pat on the back to everyone who works at IFM.
Extremely professional, friendly and take the time actually to talk to you as a person and not as a customer.
It is rare to find a good quality shop and great staff.
A***** rating from me.
Tao Y.
Vehicle Make : BMW
Great service!
Misael B.
Vehicle Make : Toyota
Very good
Melvin B.
Vehicle Make : Ford
i had work done by IFM earlier this year and when my car was hit by a person that ran a stop sign there was no doubt where i wanted to go again IFM worked magic like it never happened i would reccomend IFM to anyone that needs body work done, helpful,courteous,and very skilled people at IFM THANK YOU melvin mino
Ambar M.
Vehicle Make : Volvo
Thank you for constantly keeping us updated on the car's progress! This is very much appreciated! 😄🚘
Jeremy N.
Vehicle Make : Acura
I was disappointed that the car was not ready on the day promised. I was obliged to do without my car for 9 days, which was too long. As far as I can tell so far, the body work is satisfactory. Everyone was courteous, and I appreciated being kept advised of status on a regular basis.
Larry A.
Vehicle Make : Lexus
Thanks
Jerry M.
Vehicle Make : Nissan
really great staff very customer friendly always kept in contact on the update of the car. repair was done in great time and excellent job on how the car looks definitely will recommend to people
David F.
Vehicle Make : Subaru
I appreciated the frequent E-mails informing me of my cars progress. Everyone I came in contact with in the office were kind and courteous and made me feel like a valued customer. I have used your services in the past and will definately use you in the future!!!
Lynn L.
Vehicle Make : BMW
I have been using IFM for many years and have always had good results and good service.
Dacia W.
Vehicle Make : Mercedes Benz
Excellent job and thank you!
David Z.
Vehicle Make : Volkswagen
Everyone was extremely friendly and accommodating. Was an enjoyable experience , thank Dave and all the rest of the crew.
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