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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 1031 reviews 79%
4 star 138 reviews 11%
3 star 24 reviews 2%
2 star 66 reviews 5%
1 star 52 reviews 4%
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(All Vehicle Makes)
Jennifer W.
Vehicle Make : Honda
2 out of 5
10/13/2016
You spent 8 days to repair a bumper of the most ubiquitous car in the market Your excuse was you ordered the wrong part You sent text messages and updates to the wrong number provided on the paperwork You provided no updates on the car. I had to call to ask for updates and even then, had to wait an hour for someone to call back with an update I got conflicting updates (one person said the car would be ready; I drove over to pick the car up only to have you say the car is not ready
Paul D.
Vehicle Make : Acura
5 out of 5
10/7/2016
Excellent communication and very fast service. Everyone made an extra effort to make this process a hassle free experience.
Julia C.
Vehicle Make : Honda
5 out of 5
10/6/2016
Great service, thank you
John D.
Vehicle Make : Toyota
5 out of 5
10/6/2016
Carlos was amazing to work with who delivered my truck early
Steve M.
Vehicle Make : Lexus
5 out of 5
10/1/2016
Great service!
Marc E.
Vehicle Make : Lexus
1 out of 5
9/30/2016
Inside of front passenger side door dirty
Jim D.
Vehicle Make : Jeep
4 out of 5
9/29/2016
Always fantastic
David S.
Vehicle Make : Honda
4 out of 5
9/27/2016
Satisfied with J&J, but VERY DISAPPOINTED with rental car selection. Rental counter woman was very nice and she tried very hard. This made the entire experience BAD.
Patricia C.
Vehicle Make : Honda
5 out of 5
9/26/2016
Your staff are friendly, professional and efficient. Jesse was fantastic! You guys made the pain of my car damage go away. Thank you!
Kim N.
Vehicle Make : Toyota
5 out of 5
9/24/2016
Everyone was super nice and my car looks fantastic.
Donna M.
Vehicle Make : Toyota
5 out of 5
9/24/2016
Gabriel was awesome. He gave me a date for completion and stuck to it. It was also convenient turning my car in at Enterprise at the shop. Very satisfied and would recommend to others.
Rose R.
Vehicle Make : Honda
4 out of 5
9/23/2016
Everyone was very helpful, professional and informative. But more importantly, I felt that the people working here had my best interest at heart. This hometown feeling is exactly why all my family continues to bring our vehicles to Jim & Jacks. Thank you for a job well done, my car looks great!??????
Debbie G.
Vehicle Make : Subaru
4 out of 5
9/23/2016
Good follow up and communication.
Debra G.
Vehicle Make : Toyota
1 out of 5
9/18/2016
I discovered my electrical car's charging setting was changed and I may have to bring it into the dealer to be reset, unless I can figure out how to do it myself.
Richard S.
Vehicle Make : Lexus
4 out of 5
9/17/2016
Important to constantly remain in communication with the customer. Doing so with the insurance company is not enough.
Joyce A.
Vehicle Make : Toyota
4 out of 5
9/17/2016
I would have wanted a couple of other crapes added in seeing that this is my second car being serviced with you and one repair in 2011 was over $10,000 my ins company AAA paid you. I have also referee others to you. It's always good to remember your loyal customers. Joyce A
Kitt W.
Vehicle Make : Subaru
5 out of 5
9/17/2016
Great experience with Jim and Jack's. Carlos kept me up to date and informed and my car was ready by the end of the week, as promised. Thank you.
Julie A..
Vehicle Make : Nissan
3 out of 5
9/14/2016
Just my car could have been washed better after my last repair this time the wash job left spots on front and back windows
Linda J.
Vehicle Make : Toyota
5 out of 5
9/14/2016
Very professional, beautiful work my car looks like new. So glad I was told about the great work being done at Jim and Jacks. Thank you! Linda J
Brent S.
Vehicle Make : Toyota
4 out of 5
9/13/2016
Gabriel was super great. My car was spotless, washed and waxed and completely detailed inside and out. I thoroughly enjoyed my courtesy ride with Jim's brother. I enjoyed hearing about the history of their family business and the importance of their heritage. Thank you Jim & Jacks. Brent Alex

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