Kniesel's Collision Centers - Citrus Heights

Awesome service and follow up.

I was rear ended at a stop sign - in contacting insurance - I was asked if I preferred anyone in the area - otherwise they would offer top 3 companies that come up near my zip code. I requested Kniesels. The moment I hung up, my cell rang - it was a Kneiesls representative immediately following up and offering a mobile technician to come to me to look at damage .. I was shocked at the customer service and how kind the person was calling who did not know me. I needed to follow up with my insurance as / there was an issue with driver that struck my car .. A technician arrived per discussion / arrangements were made and rental car as - enterprise part of the Kniesels in site. I then received s call : days prior to / making sure I could drop my car and the rental car was handled - I did not have to do anything ... Unfortunately I. Had more issues with my insurance due to no issuance on the side of the person that was at fault. But- the fact that Kniesels took care of me - and quick let snd understood my issue and even though they could not do anything - they listened - and sometimes that's all we need - I was treated respectfully, and I felt like my file was known by all - as did others coming and going as this is a very busy company - I have always heard nothing but "!the best" regarding if Kneiesls and I have been there in past .. It's so nice to know that there are companies tgat still treat the customer as number #**** and we're all helpful with a great attitude . This allows me to believe the leadership stems from top management and the top - treat the employees well, as it's absolutely apparent !!! I told my insurance company - in giving out phone numbers to people - they should consider putting Kniesels at the top of their list - Wonderful service and I felt like I was treated extra special - but, NO - I believe that is truly how each person is treated and I believe the staff, office assistants , technicians, mechanics, etc.. are all treated as I was .!! Thank you Kniesels!!

We have used you several times on 3 different vehicles and have been more than happy with your work!! Love the text updates too!

I had a great experience, the employees are professional and caring. They did their best to resolve the insurance issues. I do recommend Kniesel auto shop to everyone. Dr. Ibtisam Rashid, DDS

I am very satisfied with the customer service and quality of work that I received. I am happy to recommend Kniesel'so to others.

Car was put back together incorrectly. When I returned to have fixed the paint was scratched. No I have to bring it in again to be repainted. I had to take time off work to have this problem addressed. Now I have to use my day off to turn the car back in and deal with a rental car. We have used Kniesel's many times before. This may be the last time if I have to deal with more problems.

Chris, Carol, Jessica, Samanta everyone at Kniesel's provided me with outstanding customer service! I am thoroughly pleased with the service. My car looks fantastic! Thank you and God bless!

jacob did a very good job keeping me updated. there were some flaws that need to be taken care of and the car will need to go back. the overall repairs to the car and the paint job were done very well.

Team was great, car looks fantastic and was done early! Will highly recommend and will come back for future needs.

Great job as usual

The staff was great to work with but the real Benefit is that my car repair looks excellent and repairs were done with care and professionalism.

very professional and straight up. Did excellent job on repair of our nice BMW 650i Grand Couple Paint jod awesome. Would definitely recommend their services

Car looks like new, wouldn't even know there had been damage.

The car looks great!

Thank you

I want to thank you . For a wonderful job you did on our car ( Buick lacrosse ). Myself I think it's a better car Now than before. I'm telling everyone I know that if they ever need anything for their car ,to go to your establishment for a excellent job 5hank you again williamkane

Very happy with the service. I would highly recommand to my friends and family. I never had to call them to get information on the status of my car repair , I was alway called with updates .I just want to thank you for caring .Thank you again! Happy with my car it looks great !:)

your staff, especially Chris was exceptional.I felt like I was treated like family. I would recommend Kniesel's to anyone who needed work on their car or truck. Thank you everyone. Kathy Huckabay

Dustin did a great job

****) job seems to be done correctly, 2) job was done very quickly, 3) Friendly staff. And 4) job cost on the low end of the quote (bonus!).