Quality Body & Fender

My mother is 94 and I would have liked you to have discussed the option of repairing the nicks in the back bumper so that the entire car would have looked almost new. She could not imagine this option though she could have and most likely would have paid for the difference. But your work was very good and you put kind energy in reaching out to AAA. I am grateful. Regards, Eric Kueneman (son and power of attorney )

Excellent team at Quality! Thanks to everyone for working to make the customer very satisfied.

The only thing that wasn't perfect was the first appointment that I made was never written down so I had to come back the next week. Not extremely in convenient because I work 10mins away. Car looks great though

Didn't have the best experience . My story is this. I brought car in to fix extensive frontal damage to car . Was originally told it would take week to week and a half . This included fixing my moon roof which was not working and slightly open . Quality had my car for 3 full weeks and said the car would be done guaranteed October 7 th . I said I couldn't pick up car Til October 10 Saturday because I would be out of town . I returned my rental car of 3 weeks on sat morning and came to pick up car . Someone had gone on vacation and some family emergency was explained to me . Also car was NOT completed . (4 days AFTER promised ) I had to rent a car for 4 MORE days and then car was ready . I picked up car and since someone at Quality must have inadvertently failed to fill radiator fluid , my hot engine light came on immediately after picking up car . Brought back to Quality to be checked out. Watched someone completely fill radiator that was never filled and told to leave car to be checked . Had to rent a car for another day . Told the problem was missing radiator fluid which must have caused lite to come on, Also, when car was "finished" moon roof was never even addressed or fixed . It had been shut but part of my reason of leaving car was to fix the roof . Had to bring the car BACK in to pay 350 dollars to close because I had made the mistake of assuming it had been properly fixed when I picked up the car and tested the moon roof immediately when I got in . It had not been fixed and then really got messed when I tested what I thought was a fixed moon roof . I did receive apologies but no one gave me break in price other than a heartfelt sorry . I rented a car for almost a full month and that was more than enough time to fix everything . I think the car looks great , but my confidence was shaken when I picked up car and realized radiator fluid was not correctly filled causing my light to go on . I feel Quality could have been a little more accommodating on giving me a break in price and been thoughtful enough to suggest it. I was really inconvenienced and thought communications were unacceptable , especially not even letting me know my car was not ready after the promised 3 weeks causing me to rent a car for another 4 days. Perhaps I should have asked for a break in price , but really I still feel in good faith you could and should have offered more than just an apology . I think the place did in fact do the work well , communications were very bad and generally the overall experience had too many problems to assume I would come back after the happened . My good friend who recommend me to you Dolores Rutzen was shocked to hear my story and embarrassed and wanted to call you while this was going on . I told her not to , but since this survey came to me , I am telling you that since you asked.. I DID have a few major problems with my experience

All employees are friendly and very supportive to their customers.

Wonderful job. Will definitely know where to for the next repair.

Super!! They are awesome

I hope this message gets to your entire team. You guys were friendly, prompt, and efficient. Even if you weren't working directly with me, you were kind and smiled as you walked by. The work (I'm no mechanic) was great. My car seems new again - and your vacuuming the inside and washing the outside was and unexpected, and very pleasant, surprise. Thank you again for a wonderful experience.

Nicely done job in a very quick manner, people were super nice and accommodating.

Very disappointed.

Smart, efficient and kind.

Very professional environment.

Once again there were no negatives only positives from start to finish. Well run business inevy aspect!

I'm glad I didn't have to pay for it.

Happy with results, great job.

The car looks beautiful and I almost hate to drive it! The interior has never been so clean and I will be sure to keep it that way. Thank you! Bettina

Mr. Perez was so kind, ,understanding, and welcoming when I came in for my estimate so I came back as soon as I could to have the work done. Jennifer was very professional and attentive. I really felt comfortable while I was waiting. The work was well done and overall it was a great experience. One thing I would recommend is that you have Wi-Fi so that I could have done more work online while I was there but it's not a complaint; just a suggestion :))

Always an outstanding service., everyone is energetic, helpful & courteous!

I appreciated the promptness of the repair especially given the busy time of year! Thank you!!!

Thank you for continuous and accurate status updates