Kniesel's Collision Centers - Natomas

Tamera, was extremely professional from start to extended time it took tamera handled my car as if it was hers, my car looked new again???????? I will send people to her as it comes to me from family and church people she is an true asset to ur company thx thxs again

Your team is always professional and it's nice to get updates on any changes that occur.

EVERYONE was fantastic!! So nice-- everything was done so well; I am so happy with the repair and process!! Thank you

Very professional, and outstanding work.

Everyone took the worry out of the entire experience . You guys are quick thorough , friendly and wow talk about quality work! I will always come to you and refer and re conned you. You and your staff are amazing ! Thankyou sooooo much !

Great staff in the shop! Anna and team were awesome, explaining all of the paperwork and repairs and cost. Highly recommended!

Very professional!! Excellent service, thorough explanations and even though my delivery date was moved, it was great to get the communication via phone and email!! Thank you Tamara and team!!

First my car looked beautiful. The staff were very friendly from the front desk to the driver that took me home and brought me back. Also Tammy that did my estimates etc keeping me informed. Thanks so much.

Always do a great job. Friendly and fixed my car in a timely manner

Everyone was pleasant as I expected although Tamara was busy she always had a smile and explained the procedure while being alpoljectic (soelling?) Great job, consider using another rental car agency that has standards as high as your company, that way the whole experience would be great.

Excellent service. Our car looks fantastic!

The time for repair was longer than initially told. More damage was found after the process was started, then parts were ordered and not stocked by Honda. Overall the repair looks excellent, though I just picked it up today.

If I had the money, I would take them all to lunch. Instead, I give them a rating of 10! Thanks for a wonderful experience.

You guys rock! I was impressed the first time I went to you guys 4 years ago. I'm even more impressed now! Although I hope to not be a customer again anytime soon (lol), if I ever do need body repairs again, I will only trust going to you! Thanks for making my truck look amazing again!

Thank you for cleaning the inside and outside of my truck! I did not expect that, it was a disaster with dirt on the floor boards when I brought it to you. The cleaning was and unexpected surprise, Thank You!

Thank you

While Tamera handled well on the day I brought my car in, my appointment that I made on the day of my estimate was not on the books. If I had not called to verify my appointment, then I would not have had a rental car (which was late in arriving anyway). My original return date for my care was 3/21, which was extended - day by day - until 4/5. Furthermore, on 4/5, I called Kniesel's to see when my car would be available for pick up. I was told between 5:00 and 5:30. I called again at 4:50 to ask if it was ready and if I should come by, and I was told yes, that everything was good to go. I arrived at the shop around 5:05, and the car was not ready. I waited until 5:25, even though when I called over a half hour before, I was told it was ready to be picked up. When checking the car, I asked about the polishing of the headlight covers, as they looked similar to when I dropped it off. I was told that it was "the best they could do," which seemed like a fairly inadequate explanation. Lastly, I was disappointed with the interior of my car. The back of my drivers seat was full of smudged in dust and dirt. I notified Ana, the front desk clerk of this, and she asked if I wanted it cleaned. I declined, seeing as I'd waited 30 minutes already. When driving away, I noticed the the front dash board and most surfaces in the front of the car (door handles, center console) were covered in this dust as well. Overall, a not so wonderful experience.

Car looks like it is new. Thanks for service and warranty.

Unfortunately, the estimated damage to my Jeep was beyond the repair threshold and my vehicle was deemed a total loss. Although the outcome wasn't positive, my experience with Kniesel's definitely was. Desiree was very helpful in the estimate process and went above and beyond to provide information as soon as it was received to both myself and the insurance company. Exactly who I would hope to work in any customer service situation. Thank you for taking the sting out of the insurance claim process.

I was given 3 different completion dates and on the last day I had to call around 3:15 to get status.