Dick Hannah Vancouver Collision Center

I appreciate Noah Calvin who helped me with my car. Dealing with the insurance company was such a hassle but Noah was always quick to respond to my emails or phone calls. I appreciate the quality spent on my car with Hannah Collision when the insurance company wanted the Durashield to be outsourced to another shop, Noah said no since they couldn't guarantee the service from another place. Thank you Noah for your dedication and thank you for all who were involved in fixing my car.

Chuck was great. Followed through, courtesy, helpful.

Stress Free experience. Thanks

Very happy with the service and the end results. When I picked up my car, I was most pleasantly surprised to find that my car had been washed and, as well, cleaned inside! Nice! Also, Happy to have my Honda back.

My repair was supposed to be a 4-5 day repai that lasted 19 days, mainly due to delays and mistakes of parts ordering, also after all this time the car is still not done and needs to go back in. That was after I waited for 3 weeks from the estimate day till the day the car went in for service. On the first day I dropped the car off at 9am and at 3pm it was still parked at the same spot untouched, maybe at that point I should have taken it out. This is a very big dissapointment mainly because this is the 5th car I'm bringing in there including past personal cars that I had and company cars as well..

Amazing job! Absolutely loved how I was updated about my car every once in a while. Loved the finished job as well, completely good as new!

We are grateful for your thoroughness. Our car looks great! Thank you. We appreciated Tim's updates via text messages.

I received the initial "we will keep you informed" but I initiated the two calls to check on progress. Each time your representative, Noah, in the collision repair office said, "oh I was just going to call you." The first call he said the car was done but when I asked about the windshield replacement, he said he did'the know about that other than it had not been done. He said he would check it out and let me know. Nothing to update regarding the windshield, when I placed the second call on Friday again, "I was just going to call you." He said car was over being washed (this was 3:00, and he said it would be ready after 4:30. The oil change I added to the work order when I brought the car in for the repair, never happened. When I asked about it Noah said "they were backed up and couldn'the do it today." I wonder if the windshield replacement would have happened if I had not called to get an update. Poor communication on his part. I won'the recommend Noah. Then as I go to back my car out of the parking spot at your location, an awful noise like the brakes were froze up coming from outside of the cabin of the car. This same noise occurred as I turned the wheel. Noah said that was the brakes and that that would disappear when the brakes warmed up. REALLY. I purchased this car new. It has never made that noise. Noah took the car and said he would see what the shop said. He returns 5 to 10 minutes later and said he drove the car around to warm up the brakes and the noise was gone. REALLY. I wasn'the born stupid but I feel like that is how I was treated. Can'the recommend your shop at this time.

I give five star

Great service and job done perfectly. Car looks new again.

Great job, fair price, and timely service. Thanks !!

Chuck was great to work with, kept me informed, and answered my questions Regarding progress.

My electric locks don't work.

Thought that the repairs made to my dodge van were completely unnoticeable, and my van was returned to me cleaner then I left it outside and in!

Repairs appear to be excellent. Communications were poor as well as I did not expect it to take 3 weeks and 2 days.

Tim the collision guy is a very sweet and took care of our vehicle.. He took all of my calls and have call me back when he was busy with other things.. Hannah Collision did a excellent job fixing the car the way when we first bought our car. The updates were great and to make sure everything were on schedule. I would go back to them any time when our cars needs some help.

Appreciate the frequent follow ups via phone and email. Made me feel liked you guys cared and didn't have any worries.

Appricated the short time it took to dothe repairs and get it back to me within a week. Thanks Shirley M

Good customer service

The paint job is bad. Even the service guy noticed it. His response was if it doesn't grow on you in a few days bring it back and we will try and fix it