Service King The Colony

Thanks for completing the repairs to our Pathfinder well ahead of the estimated date. We really appreciate your staff's commitment to doing their job above and beyond expectations.

I did not get any updates unless I called after several days. The truck was not clean it still had glue from the windshield install on the doors and the windshield was not clean. I felt like a second class citizen for not having Geico insurance.

TERRIBLE service. No communication or follow through. When I did finally receive calls information was inaccurate. i.e. being told my car was ready for pick up (after several days of being told it was in quality control and being washed) only to find out it was NOT ready and the paint wasn't even done. Will never refer a sole to your org.

Everyone was great from drop off to completion!!

Repairs we're fine, service was horrible. My service advisor took a few days off in the middle of my repairs and no one took over his responsibilities. My vehicle was promised on Friday and at 5:45 pm on Thursday I received a text it would not be ready until the NEXT Friday. After finding out this was a handicapped vehicle that was my brother's only transport (of which I had apprised them since 5 days before I left it for repairs), the General Manager calls and tells me they have expedited it and it would definitely be ready on Saturday. After waiting patiently for a call that it was done, I finally called at ****:00 pm only to find they had closed at noon and no one even called me. (My service advisor informed me that, due to the recent hail storm, his location was working 7 days a week from 7am-7pm). My service advisor came back to work in Monday and I didn't hear anything so again I called at 2 pm and learned that it was finally ready. Several people dropped the ****, includinng the General Manager. Service King is always bragging about their customer service--not true at all in this instance. Highly disappointed.

9

The service was amazing! Christy Ebber was very helpful and made the process really smooth and easy for me! Would defineilty reccommend her!

Great job! Quality work, on time, great communication!

Everyone is friendly and happy to help! Time frame was good on getting my vehicle repaired. Sam was awesome

In-time communication with updated information on process of car-fixing.

Thanks for cleaning the vast too

Unbelievably quick, professional and extremely friendly. The team at The Colony is now the new standard!!

Well, you all were very professional and kind. My vehicle was repair in good timing.thxs.

I was unable to pick-up my car because problems were noted driving the car to the front. Surely a test drive should be part of the final check before the pick-up call, Everyone was was courteous & helpful and I am glad they caught the problems before I drove the car home.

Your full team completed my truck repair extremely fast and was done the right way. My truck looks great and service was even better.

Excellent work! Kristi and others we dealt with were very pleasing to work with. Very impressed with the service and would recommend Service King.

Thank you for everything

I picked my Ford Explorer up today from Service King in The Colony, TX today after it was in the shop for almost 9 days. I had to have my driver-rear door fixed after a hit and run. The parts for the truck were discontinued (2002yearmodel).They did their best to fix the broken trim and it is not perfect, but that's not the complete issue . My instrument panel on my driver's door and my rear door were both loose. The drivers door instrument panel (where the window switches are) has a broken clasp, and was just sat back down into place as if I wouldn't notice. The first time I closed my door after getting into it, it jumped out. I'm not satisfied with the work done, but Christy, the woman who I dealt with was very helpful. It's unfortunate that she had to answer for the sub-par work that was done. I called her as soon as I noticed the problem (15-20 minutes after I left the shop) and she told me to bring it back in and she will make sure it is fixed. I paid a deductible through my Geico insurance, but at the 2000 price tag on the repair, I am very disappointed. Clayton F

Great service. Thank you Sam.

Good people fast and friendly and quality work would highly recommend to friends and family