Service King The Colony

Great communication and fast call backs!

I was very impressed with how everything was done so well

Upon receipt of truck, vehicle was dirty, overspray in bed, mud on tires yet the reason for an added day of delay was that the wash line was backed up. No big deal, l think as long as paint is complete. There were two repair areas, one where they were going to use touch up paint, work was not done they provided bottle of touch up to me which was left at location. Last and most significant was that the main area of work had a round spot with width of about 6" that was orange peeled above and beyond the rest of door. Also had chips that were painted over without smoothing, metallic bunching under door handle, overspray that extended into unserviced area of trim where not enough masking was used. To add insult to injury the service manager mocked me for the level of closeness you need to use to see the damage. He spoke of not letting me have my truck back which inflamed me further. Apparently he assumed I wasn't going to pay when in fact I never once indicated this and did pay in full. Do keep in mind that I did not choose this particular service king location, I dropped my vehicle off in Frisco and was called later and told they were moving it to the other location. After reading horrible google reviews I took it in stride and still gave the location a chance. I had to repeat explanation of damage multiple times because the location in frisco didn't transfer or the other location didn't get what I had already told them. Considering they had my vehicle from 7/7 to 7/21 to perform $900 in body work and replace a tail lamp I think they had plenty of time to do the job right. I am upset still, after all this is a $70,000 truck with a hefty payment. I went to a pro to have pro level work but got sub-pro results. Oh, and finally I go to get into the vehicle and notice a chunk of metal sticking into the tire. Luckily firestone was next door where they pulled the metal from the tire after explaining how lucky I was it didn't cause a full puncture. They helped me do that free of charge; service king told me "I do have to get inside now" and left it to me to figure out.

Michael **** did an excellent job!

I really appreciate the professional and high quality customer service

My service attendant was excellent in her communication and allowed me to ask any question and supplied answers quickly and accurately

Christy was amazing from the moment we met and throughout the process. She took extra steps to ensure every detail was taken care of to our satisfaction. Her updates and follow up were exceptional.

Sam was an excellent Service Advisor and I would definitely recommend her to anyone.

We were welcomed from the beginning- friendly staff! Also enjoyed receiving updates about the car's process.

There was paint on the rear bumper left and there was a lot of paint left inside the car and around the tires. The paint outside the car is understandable but the paint inside was troublesome. We are still trying to get rid of it all.

Great service and repair work!

Amazing team! Christy Ebner kept me updated through the entire process and I was elated when it was done so quickly. She was a pleasure to work with. Thank you for amazing customer service in a day and age when customer service is not always found. Laura L

Michael did an excellent job of explaining the repairs to me and they were completed on time and my pickup is like brand new again! Thank you so much Servvice King!

Awesome updates and did great work.

My service advisor Christy Ebner was extremely professional from our first visit. She assured me everything would be put back together properly and I felt good about my choice of Service King. During the repairs she communicated with me daily as to the progress. Hopefully I never have to get body work done again but in the event it's needed I will be back to see Christy. I will recommend to friends as well. As a small businessman I know you have an asset in Christy Ebner! Karl M

Brian Griffin did a really good job. He was very helpful.

Sam the agent was great and very professional. My thanks to her and Service King for a job well done

The vehicle was delivered four days after the date that was promised.

Brian was great

The product that was used to replace my front fender was very poor. To device kings credit they acknowledged it, ordered OEM parts and are replacing the fender with the right part. It is appreciated but still a hassle and it wouldn't be necessary if done right the first time.