Abra Auto Body Repair of America - Northwest Indy

The group on Robbins Road in Indianapolis was outstanding! Their service was top notch and my car looks great.

Even though I hated being involved in a hit and run, I was amazed at the professionalism and care Abra took in updating me about my vehicle's progress from start to finish.. I was given an estimate of 15 days for completion .. I was back in my vehicle in 11 days.. A big shout out to Rachel, Ashley, Jason and the other dedicated workers who made this experience a very smooth ending to an otherwise difficult beginning. I was very impressed in being updated 2-3 times a week in regards to the progress.. I will tell everyone about the exceptional customer service I received and thank you for making me feel involved.. I give Abra a 10++ for the service I received..

Wonderful customer service! !! Thank you, Karen L

Rachelle was an excellent employee

I had never had work done here before. I enjoyed the consistent communications via Text. I thought that was very customer service focused.

I appreciated the update that were given as the process was going on and the friendly staff. Thank you

The repair was done in a timely manner everyone I had to to deal with was very professional and courteous. Thank you for a very good job.

Thank you so much for your hard work on my car! It looks great!

Friendly, helpful employees.Good communication while work was being done.

Between you (ABRA) and my insurance company (USSA), the entire situation was well handled and seamless. I especially appreciated the update messages from you as the process advanced. I would recommend ABRA Auto Body & Glass to anyone who is looking for top notch quality and professionalism. Thank you!

Quick & professional. Couldn't ask for more.

They were so nice and professional, I had to take my car in a few hours earlier bc I had to go out of the city and they did not mind. Ashley was very nice and said that was no problem and Tiffany was great she just took my keys and made everything so simple. Very satisfied!

The service I received was very professional. Now days it seems when you have to have any type of service done It is expected to be mediocre and at some point there would be trouble but not with you guys. It was nice to feel like a valued customer not just another customer on your list of to do's. Thank you for a job well done wish I had you for all of my auto needs.

Third time at your facility, very good work.

ABRA does a wonderful job which is why we only trust our car work done there.

Concerned about extra mileage put on my vehicle from when I turned in my vehicle to when I picked up. Understanding that the claim made by your representative was that my last mileage noted was from when I brought in my vehicle for the estimate; I was very meticulous (yet quite generous) with calculating the miles from the estimate to when I turned in my vehicle for hail damage repair (I retraced every place I went from that time period). Unfortunately, there is over 100+ miles that are still unaccounted for (not to mention how much less gas there was from when I dropped off to when I picked it up) and leaves me very concerned about choosing Abra for future work (in addition to low confidence in recommending to friends and colleagues). It is more of the principle, at this point, of expecting to receive my car back in better condition than when I left it- aside from actually completing the work, I cannot say I was overly impressed with my experience. Since your company is considered a "preferred vendor" with my insurance company, I have reported my experience with them and a field representative will also be looking into this further. I do see that the hail repair has been completed as specified and is satisfactory quality... I only wish my overall experience was better.

Everyone was friendly. The status updates via text were awesome. Our car looks great. :-)

The service was completed faster than we expected. Thank you!

Just great

Communicated clearly and followed up as promised every step of the way. Completed work ahead of schedule.