Abra Auto Body Repair of America - Lawrence

100% awesome, kick-**** service.

I think we've made pretty clear our feelings on the whole situation. Between ABRA and our insurance this has been the worst customer service/ experience we've had in our entire lives. Complaint after complaint was made but they seemed to do no good. The horrible service provided by ABRA also made dealing with the already difficult insurance company even worse. All we got over and over again was a "sorry" there was no effort to actually remedy our horrible experience. We thought the worst part of all of this was going to be the night our truck was stolen and destroyed, but that feeling is nothing compared to the way we ended up feeling when the truck was recovered and the repair process began. This is the first time we've ever had to have car repairs like this, so I don't anticipate them for at least another 15 years, but I can guarantee we will never use ABRA again and we will make sure anyone we know needing repairs is aware of what happened. I will say, the truck looked really good, so whoever eventually did the repairs did a fine job. Thank them for that.

Service was very fast. Appreciated being kept up to date on the car's progress. Car looked great and liked that the inside was even detailed. Will definitely recommend abra to others.

I really didn't think this level of Customer Service existed anymore. I was completely satisfied with the entire process of getting my car appraised and repaired. In fact, your service exceeded my expectations. How often does that actually happen? I absolutely would recommend ABRA Auto Body & Glass to family, friends, as well as,to strangers. Well Done!

The "experience" is over. My car is fixed and I just want to move on. I will not return to the facility on Pendleton Pike Road; maybe in Fishers. I hope there is not a 'next' time. Please stop texting me and bugging me. I have a job and am tired when I get home. Please make this THE END. Thank you.

Repair was done extremely well and the car was washed and carpets vacuumed when I picked it up. Received multiple text and voice-mail updates on repair progress which is nice.

Great communication! Great job!

Well done!

I was pleased with the notifications by text & email! The work is to our satisfaction The visit was professional & welcoming

ABRA did a great job. I'm very pleased with their customer service.

My wife is very satisfied, with the repair to the rear bumper.

They did a wonderful job and we're very professional

My accident was on May 8, my car was taken directly to Abra. I didn't get the car back until May 29th at almost 5:30 in the evening just as the shop closed. During the process I used my pto twice to meet their hours after I was told the car would be ready, if it wasn't someone would call me. I didn't get a call either time, it wasn't ready either time. When I finally picked the car up I noticed the brake pedal felt soft, it went all the way to the floor. I also noticed that there's also an electrical panel hanging down from under the dash on the passenger side. When I took it back this morning we opened the hood to see what was wrong with the brakes and found a screwdriver the tech left behind, I have a picture. The service was slow, to make matters worse the end product of the slow service was an unsafe vehicle that had to be returned.

Though the repair was a bit small and luckily it was covered by insurance, I enjoyed the ease of getting and dropping off a rental car. Everyone was kind and kept me up to date with the repair.

Easy and efficient. Good experience.

The rear bumper guard was not attached properly - I found this before we accepted delivery. Makes me wonder if everything I can't see is done correctly. The one piece on the rear gate still doesn't fit correctly. The paint color is slightly off, though I did accept it. I had to detail the inside - a light film of dust was on all the seats and consoles. Some areas were pretty heavily covered with dust.

Very good very polite very accurate could not ask for more great quality! !!!

Fast and quality work! Thank you very much!

Andy was super helpful. They fixed me up in 15 minutes while I waited. Couldn't believe how fast they were. Thanks!

My experience with ABRA is one of total satisfaction. I mean I felt satisfaction from start to finish. I felt perfectly handled from the receptionist, estimator, the work performed to the point of picking my vehicle up after the work was completed. I truly believe had interacted with the mechanics performing the work, they would have handled me just as well as the others mentioned above. I promise, if anyone asks a recommendation of a good body shop, I will suggest that they should check out ABRA. I've used other shops in the past, but I'll never go back to them. Henceforth, ABRA has all my business.