Abra Auto Body Repair of America - Lawrence

Everything perfect

the car looks great, but every day sent i got my car back i had to put air in my left rear tire, in fact i was late to work to because of it and i asked about the tire before i left your shop on Friday and i was told it was okay?

I was very pleased with the updates that I received during the repair process. The repairs were completed within the time table that was given. All persons that were involved in the repair process courteous and answered any and all questions that I had. Great job.

I am completely satisfied with how the repair itself turned out and the friendliness of the staff at ABRA. The repair team did a wonderful job on my car and I am very happy with the results. Staff was friendly and understanding. I also appreciated that you were able to help set up Enterprise for me. My two issues were communication and the two delays that happened with my car. I had two delays on getting my car back. The first one was understandable but I was getting frustrated with the second delay because it seemed the team was really dragging their heals on my car. The delays caused a sharp increase in my bill at Enterprise. The second issue was communication. I had to call to get an update on my car when I was told that I would be informed each step of the way (I left three different ways to get a hold of me text, email, or call). I got two texts one saying that you were on the final leg of the repair. Then another after I talked to staff about when I would get my car back updating when I would it get it back. I was told that I would get a call after the morning meeting. I wouldn't receive a call until 11 or afternoon and then usually after I had initiated the call back by calling the office to check on my car. Diane did a wonderful job of explaining why the delays were happening and was very friendly. I appreciate everything you have done and will be recommending ABRA to anyone I know who needs a repair.

Overall customer service was excellent. From arranging estimate, to explaining interactions with insurance company, to providing overview of anticipate work and timing, to the speed of repair, the service was great.

It was difficult to get a clear understanding of when my vehicle would be complete. The insurance company was getting updates that did not match what I was getting either automated or personal. I was told my vehicle was waiting for a manager to test drive and that process seemed to take all day. Other than trying to weed through the various communications to decipher when the vehicle would be ready, everything else seems to be good. We are still checking over the various repair areas.

Car was very dirty when I picked it up even though they had me wait for almost 30 minutes while they said it was being washed. I am not sure what was going on but it certainly wasn't getting washed. Few other issues but can save those for a later discussion.

Everything was efficiently handled

They did a great job looks better then new

My vehicle was dirty inside, it appears that someone attempted to clean one side of the inside windshield. Found damage to console and there is still a bolt or screw inside the rear panel. I will be contacting your representative Monday Nov 3rd resolve these issues. James Loiselle

Dave and the lady at the front desk were very helpful and concerned about my needs. I want to thank them for there help. A bad experience turned into a good one at ABRA.

Looks great! Excellent communication.

I appreciated the updates via email on the progress of my car repairs. I also appreciated getting a ride from you to the car rental facility when they couldn't be reached by phone.

Happy customer.

I was kept up to date on progress.Repairs were made very quickly. Rep took me to get a rental. Professional staff. Clean eenvironment.

I was completely satisfied with the services received from the beginning to the point of pickup of my vehicle. I was advised of the progress the complete time and notified when time to pick up. The service was top notch.

General Manager was very friendly and professional. He explained entire processing detail and gave us a fair price on the work. He was also able to fit us in right away. Great experience and I will return.

My repair experience with Abra Auto Body and Glass was amazing. The staff was friendly and welcoming. The text updates kept me informed without being overwhelming. On top of the fantastic customer service, my car looks as good as new and was returned to me with a spotless interior. I would most definitely use Abra Auto Body and Glass for any future repairs.

Great service!!

Awesome staff, kept me well aware of progress and any updates regarding the process