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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 487 reviews 86%
4 star 47 reviews 8%
3 star 11 reviews 2%
2 star 7 reviews 1%
1 star 15 reviews 3%
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(All Vehicle Makes)
Joel S.
Vehicle Make : Scion
4 out of 5
3/31/2018
The process was fairly easy. The person in the front desk was friendly. Ana kept me informed throughout the process of the repairs. Paul’s assistant made the effort to verify that the gap seemed reasonable. Thank you for washing and vacuuming my vehicle.
Daisy B.
Vehicle Make : Volkswagen
4 out of 5
3/24/2018
Pacific Elite has done an amazing job with my car. I took my car in, on February 19th to get repaired and they were super friendly and explained the whole process to me. When I picked up my car it looked great. Unfortunately I was hit again a couple weeks later and had to take it to them again, this month, in March, and once again they were very friendly. They explained the estimate, damage, and process to me. I just picked up my car and it looks like nothing happened to it. I’ve had a great experience working with them.
Carlos Z.
Vehicle Make : Honda
5 out of 5
3/23/2018
Brenda, the customer service with her was more than helpful.
Unyong C.
Vehicle Make : Hyundai
5 out of 5
3/22/2018
It was thankful that you often let me know every progress of repair work. In fact, your work was wonderful, so I am satisfied with your work. Thanks again.
Jose P.
Vehicle Make : Honda
5 out of 5
3/21/2018
I was very pleased with the customer service through out the hole process and I would recommend Pacific elite to any one
Martha T.
Vehicle Make : Toyota
5 out of 5
3/21/2018
Great communication, they kept me aware about what was going on at all times Car was done on time, actually it was done before. Great job, thank you.
Maria H.
Vehicle Make : BMW
4 out of 5
3/16/2018
Every person I interacted with was amazing - the receptionist, adjustor, Enterprise rep, and mechanic. I didn't have to wait long at all -- I barely had time to finish my coffee (which I also loved the keurig machine). Oh, and it was spotless and comfortable. I'm so impressed. I appreciate a relaxing environment in an otherwise stressful situation (i.e. any car issue). Thank you!
Javier M.
Vehicle Make : Toyota
5 out of 5
3/10/2018
Great work. Loved how they kept me updated with texts and calls on the status of my vehicle. Jose was great
Abigail G.
Vehicle Make : Jeep
5 out of 5
3/10/2018
Jose was great! My experience was professional and everyone on staff was very helpful.
Adriana A.
Vehicle Make : Nissan
5 out of 5
3/10/2018
The car was on time and they were always keeping me informed with everything that was going on with the car.
Efren O.
Vehicle Make : GMC
5 out of 5
3/3/2018
Good job and great people and service thank you for everything jose
Johanna C.
Vehicle Make : Honda
5 out of 5
3/3/2018
I was really impressed with the condition of my car repair and I was even more excited that they even cleaned the interior! It looks like it was detailed because my carpets were washed!! I am really happy with my car it seems brand new. Thank you!!
Matt K.
Vehicle Make : Chevrolet
5 out of 5
2/24/2018
Excellent A1 service!
Tracey H.
Vehicle Make : Nissan
5 out of 5
2/23/2018
I'm very pleased with the service I received Jose and Brenda were very professional and very helpful. I would recommend Pacific Elite to everyone.
Maria L.
Vehicle Make : Honda
5 out of 5
2/22/2018
Awesome service over all
Margaret E.
Vehicle Make : Toyota
4 out of 5
2/17/2018
Kept me up to date on the repairs. My car was ready when they said it would be. The work was perfect.
Leslie Joseph.
Vehicle Make : Lexus
5 out of 5
2/15/2018
Excellent
Lizveth M.
Vehicle Make : Honda
5 out of 5
2/14/2018
Very good job
Cesar M.
Vehicle Make : Nissan
4 out of 5
2/11/2018
My repair was fix in 4 days.Pacific elite did a very good job on my car the color matched and most of all they used nissan parts not after market parts.They also keep you up to date in message on day to day repair on your car.if l recommend them for car repair 100% satisfied.The staff there in Pacific Elite very nice and they are there for any questions you have on your car.
Daniel Y.
Vehicle Make : Nissan
5 out of 5
2/9/2018
The repair was done in a timely fashion. Everything was explained to me and I was very satisfied with the results

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