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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 434 reviews 90%
4 star 29 reviews 6%
3 star 7 reviews 1%
2 star 8 reviews 2%
1 star 2 reviews 0%
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(All Vehicle Makes)
Stephanie S.
Vehicle Make : Hyundai
5 out of 5
11/20/2015
Jon was awesome! Very helpful and knowledgable.
Gary M.
Vehicle Make : Ford
5 out of 5
11/19/2015
Exceeded my expectations I would recommend Pacific delete to all my friends and family great job thank you
Eva P.
Vehicle Make : Honda
5 out of 5
11/19/2015
I really appreciated the attention to detail, hard work, and flexibility the team had with my situation. I wouldn't just recommend this place, but I would go here time and time again for any repairs that I may need, especially with the reasonable price for the work put in
Richard F.
Vehicle Make : Ford
5 out of 5
11/9/2015
Everything was perfect and everyone was wonderful thank you all !
Dieter D.
Vehicle Make : Honda
5 out of 5
11/7/2015
If you had a list of questions - I'd give you 10 Stars for every question. Excellent service, beyond reproach. And your Service Techs can't be beat. Thanks to everyone. And thank you John.
Rosette E.
Vehicle Make : Toyota
5 out of 5
11/6/2015
Excellent service
Luis D.
Vehicle Make : Ford
5 out of 5
11/6/2015
excellent service...in and out in minutes all paperwork process quickly and friendly people. thank you
Vicki A.
Vehicle Make : Toyota
5 out of 5
11/6/2015
Excellent service and workmanship
Steve N.
Vehicle Make : Acura
5 out of 5
10/24/2015
I was very impressed with warm atmosphere and courtesy . Repair was superb!!
David R.
Vehicle Make : Honda
5 out of 5
10/23/2015
I looks clean. Thanks
Daisy V.
Vehicle Make : Toyota
5 out of 5
10/16/2015
Tek was awesome!!!! great customer service. The job was great loved it
Johana B.
Vehicle Make : Toyota
5 out of 5
10/16/2015
The daily progress emails are very much appreciated. I don't impress easy, but I was impressed that my car was ready earlier than the time promised & notified me. Please tell them, "Thank you for not judging me." I was embarrassed that I didn't have time to wash my car before I brought it in, & yet I know my car received excellent service. My car was returned to me, clean inside & out. I also enjoyed being walked out to my car & not just handed keys & sent on my way. Thank you all.
Heidi B.
Vehicle Make : Dodge
5 out of 5
10/13/2015
Your associates Shawn and Tech are so kind and courteous! They both are very professional and knowledgeable! Thank you very much, I appreciate all your work!!
David A.
Vehicle Make : Volkswagen
5 out of 5
10/8/2015
Tek was excellent. Best service I've ever received at a body shop.
Eric W.
Vehicle Make : Nissan
5 out of 5
9/28/2015
All employees that I was in contact with did a great job.
Henry M.
Vehicle Make : BMW
5 out of 5
9/26/2015
Excellent customer service. And remarkable car services !
Jeremy G.
Vehicle Make : Mazda
5 out of 5
9/24/2015
I appreciate everyone's help at pacific elite. I especially appreciate Shawn's fine customer service. Thanks again!
Norberto A.
Vehicle Make : Honda
5 out of 5
9/24/2015
I'm very happy and grateful that I was able to know Pacific Elite. Esurance was the one who suggested the place and I found all people connected with the Pacific Elite Fullerton very helpful and accommodating. Tek Ung's professionalism and expertise and repair updates make my repair experience more easy. Thanks a lot.
Christopher N.
Vehicle Make : Kia
4 out of 5
9/24/2015
Everything was great, but I feel the way you guys have your email system and phone calling system setup to be incredibly backwards. This is my own personal opinion, and not an indictment on how I was treated nor to be read with anything more than just that, one man's opinion. As a consumer, I was happy to sign up for the email progress reports, and was fine receiving them as frequently as I was. However I was receiving a lot more phone calls than I felt necessary explaining things, to be honest, in my opinion, were just not worth me knowing. While I appreciate all of the information about how you're fixing my car, I think its just fine to give some one the status, of "your car is in detail, do you have any questions? Also when you guys missed the agreed upon deadline, instead of getting a phone call as promised, I received an email which I found to be odd. Like I said, just my opinion. You guys were very professional and handled everything with such great care. Keep it up.
Nick F.
Vehicle Make : Honda
5 out of 5
9/23/2015
The whole team was very helpful!

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